ROY Sean Zhangjiajie Tianmenshan Cableway Branch airport pick-up & drop-off

Everything was perfect! They have a great hotel! Very comfortable beds and the view to Tianmen was amazing.

Make sure to double check early check-in with property. Breakfast needa more occidental options.

I had an incredible experience at ROY Sean Castle. The airport pickup and drop-off service really surprised me and exceeded all expectations. Every butler here is friendly, warm and always ready to help with anything you need. The breakfast tasted wonderful with great choices. The Wi-Fi connection was strong and stable everywhere in the hotel, no interruption during my whole stay. They even kindly assisted me with booking tickets for Zhangjiajie scenic spots, which saved me lots of trouble. One big highlight is the breathtaking view of Tianmen Mountain you can admire directly here. The restaurant on the 7th floor has a beautiful garden, such a lovely spot to relax. This hotel made my trip to Zhangjiajie perfect and memorable. I would highly recommend this property to anyone visiting Zhangjiajie and I will definitely come back again.

It is hard to rate this hotel fairly, as the staff go above and beyond to please the guests. But one thing must be said – it is not a luxury or high-end hotel, as the pictures might suggest. It's a small budget hotel, and with that considered, it is okay.

The pool is just next to the reception desk, in the same open room as the few fitness machines, a half-broken ping pong table and the tourist desk. It's nothing like what's presented in the pictures. The rooms are also a bit run-down, not too clean, and the bathroom/toilet is already mouldy and also not very clean. The toilet door has openings at the top and bottom and is right opposite the bed, so there's no privacy. The room had a kettle and cups but no tea, coffee or fridge. Upon check-in, we had to wait half an hour as there was no staff around. Very few people service the whole hotel, from breakfast to driving the shuttle car. The breakfast itself is super basic compared to all the other hotels we stayed at in China. The breakfast room is beautiful, but the food offered is a couple of fruit choices, some bread, a few dumplings, a soup station which did not meet our hygiene standards, and a few hot dishes. There's relatively little food for the number of people, so we often had to wait for the trays or baskets to be refilled. Also, breakfast starts at 7, which is a bit late given that everyone wants to be at the mountain by 8. The room does not have air conditioning you can control. On our first day, we were freezing, so we had to ask for a small heater. The second night, around 1 am, they had turned the heating up so high that it became unbearable to sleep, and we had to wake up multiple times to open the door. Worth noting that the rooms are on the flight path, so you can hear planes late at night, but there are only a few flights, so this was not a problem for us. The laundry area is also quite run-down. It's not really a room, but a couple of machines in the middle of the hallway with some abandoned rooms around. Overall, I think if the hotel updated the pictures to show a more realistic state of the property, it would help guests manage their expectations.

All was great