17John

Everything was amazing! My friends and I felt really safe.

Brilliant location next to Fulton so you’re connected to the whole of Manhattan, Brooklyn, Queens and the Bronx.

No corkscrew! Bought a lovely bottle of wine from Printemps, only to find no corkscrew or ice in the hotel.

Amazing property, we traveled with my one year old and everything was perfect. They even left a playpen ready for my baby to sleep in.

Everything was amazing, no complaints.

Good location, nicely sized rooms.

After a 13-hour flight, my colleague and I arrived at the hotel at around 12am, exhausted and ready for bed. Unfortunately, checking in turned into quite the ordeal. We attempted to access our rooms using the codes we’d been sent beforehand, only to discover that neither worked. We went down to reception, but there was nobody there. After waiting around 15 minutes, we tried the codes again, only for a lady to emerge from the lift and ask why we were trying to get into her room! Mortifying! Back downstairs we went, where we eventually spotted a man smoking outside. We asked if he worked at the hotel, and he reluctantly came in to help. It turned out we’d been sent the correct codes, but for entirely the wrong rooms! Quite concerning from a security perspective. Round two. We finally gained access to our rooms, only for me to discover that mine hadn’t been cleaned from the previous guest. Rubbish still in the bins, dirty plates in the sink, towels on the floor and an unmade bed. Not exactly the welcome we’d hoped for! So, back down to reception I went, where, once again, there was nobody to be found. After another wait, the same member of staff returned and eventually arranged an alternative room for me. We hung around nearby for an hour, and I was informed I’d have to move rooms again the following day as another guest was due to arrive. By the time I finally got into bed, it was 3am. 3 hours after arriving, following a 13-hour flight. Not ideal, to say the least! Thankfully, the remainder of our stay was pleasant, although the hotel did run out of bottled water and informed us there wouldn’t be another delivery until the following Monday. Overall, while the stay improved considerably after the first night, the initial experience was incredibly disappointing. The lack of staff available to assist, the room allocation mix-up and the unacceptable cleanliness of my original room really let the hotel down.