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Location
Reviews
1 / 10
Serious Complaint Regarding Misrepresentation, Unacceptable Accommodation Conditions and Failed Services
Despite the serious issues, we appreciated the convenient location ( near gondola) and the helpful attitude of Silvia.
Under the circumstances, we had originally booked one apartment with:
* 2 bedrooms
* 2 bathrooms
* 1 living room with a sofa bed
However, we were redirected to hotel staff who did not speak English at all and were offered an apartment with:
* 1 bedroom
* 1 living room, with a bed placed in the hallway and a non-extendable 1.20 m sofa.
We had clearly specified that we were 4 adults and 1 child:
* 1 mother + child
* 2 women
* 1 single man
We waited for approximately 1.5–2 hours in the hotel reception, while the hotel staff discussed the situation with the owners/intermediaries, first with us and then among themselves, etc.
Eventually, we were given an apartment under the following conditions:
* Check-in was at 2:00 a.m., instead of the 11:00 p.m.–12:00 a.m. time we had specifically requested and for which we had received telephone confirmation from Mila.
* When we entered the apartment, the bed linen from the previous guests was still there.
* The apartment had not been aired out.
* No cleaning was carried out, neither that evening nor the following morning, despite the fact that we were promised via messages that this would be done.
* There was no electricity at several outlets, with only a few sockets and two lamps working. An electrician was supposed to come and fix the issue, as stated in the messages, but nobody came.
* The toilet was continuously running, and the tap was leaking, causing a pool of water across the entire bathroom. The constant noise also made it impossible to sleep. An installer/plumber was supposed to come and repair it, as stated in the messages, but nobody came.
* There were no garbage bags in the bathroom.
* There was no soap or shower gel.
* The balcony door in the bedroom with the private bathroom could not be properly closed.
* We received only 4 large towels, even though there were 5 guests staying in the apartment. We only received those after repeatedly insisting to Silvia, who had been sent at 2:00 a.m.
7 / 10
Сепак вредеше за парите.
Собите беа многу топли . Можевме да ги користиме базенот и сауната.
Во една од фиоките имаше неисчистено ѓубре
6 / 10
If it was cleaner and the without the technical issues everything else was fine.
The location was very good and there was a free parking for the guests of the hotel
It wasn’t clean at all. The trash can wasn’t changed. In the double room 78 the sheets were dirty. Also the two doors of the balcony were broken.
2 / 10
Very poor
nothing
hot water finished quick, not enough for shower for one person
Who’s the door in the bedroom was broken
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Стаи и апартаменти под наем. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Стаи и апартаменти под наем. Enjoy the water!
Is Стаи и апартаменти под наем pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Стаи и апартаменти под наем?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and gym.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Bulgaria
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Gym
Heating
Spa
Balcony/Terrace
WiFi/Internet
Garden
Sauna
Family friendly
Accessible by lift
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Стаи и апартаменти под наем. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Стаи и апартаменти под наем. Enjoy the water!
Is Стаи и апартаменти под наем pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Стаи и апартаменти под наем?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and gym.
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