Quality Inn & Suites New Hartford - Utica

Quality Inn & Suites New Hartford - Utica Inn in Utica

About this inn

Nestled in Utica, this lovely inn for $70 per night is a fantastic option for your next trip. This hotel is located 4 miles from downtown Utica and 5 miles from the Utica Children’s Museum. The hotel features Happy Sam's Cocktail Lounge and rooms with free WiFi.

Amenities

Air conditioner

Pets allowed

Kitchen / Kitchenette

Laundry

Gym / Fitness Center

Garden

Map of Utica, NY

Nearby attractions

National Baseball Hall of Fame and Museum

32.54 miles

The Wild Animal Park

29.30 miles

Chittenango Falls State Park

28.60 miles

Glimmerglass State Park

30.03 miles

Quality Inn & Suites New Hartford - Utica

3.4

Average(146 Reviews)

Inn in Utica, NY

Reasons to book

Great for pets

Includes essentialsGarden, Pets allowed, Kitchen / Kitchenette and more

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About this inn

Amenities

Air conditioner

Pets allowed

Kitchen / Kitchenette

Laundry

Gym / Fitness Center

Garden

Map of Utica, NY

Nearby attractions

National Baseball Hall of Fame and Museum

32.54 miles

The Wild Animal Park

29.30 miles

Chittenango Falls State Park

28.60 miles

Glimmerglass State Park

30.03 miles

Reviews

3.4/5.0

Average(146 Reviews)

100% verified reviews

7.0

Apr 2024

Great value, not much to look at from the outside, room had some updates mixed with the old.

good selection at breakfast, good value

10.0

Apr 2024

Clean, Quiet, Easy.

Dog friendly

N/a

3.0

Aug 2023

Poor

The food was uncooked, the bathroom smelled like urine, and the towels and sheets were dingy the gentleman at night was very rude the shower wall had hair on it.

5.0

Aug 2023

Passable

Breakfast was really good! Staff were all nice and polite

The room was dirty. There was a used contraceptive “ballon” inside of the chair cushion. There was also hair everywhere. It also smelled weird… it was a place to stay for the night.

10.0

Aug 2023

Exceptional

It was good! Breakfast was good but quite busy. Your staff did amazing work refilling breakfast as people were filing in. There was also a mix up in our booking and your staff handled it very well, they were able to accommodate us anyhow despite the booking website not forwarding the proper information. It was a huge relief. The man working your front desk deserves a raise, 10/10 the best customer service I have ever experienced in another country.

7.0

Aug 2023

Good

Bathroom

TV service was very bad

9.0

Aug 2023

Wonderful

Close proximity to everything

No swimming pool

9.0

Jul 2023

Superb

The host at check-in and check-out was exceptionally friendly and helpful. Made sure I had everything I needed and even offered to help carry my bags upstairs. Breakfast area/lounge is very large and comfortable.

Facility could use an elevator (even though its only two floors).

3.0

Jul 2023

Poor

Hallways were well lighted and clear.

Bath tub had pubic hairs and bathroom was SMALL. Front door vestibule was hard to get suitcases through it.

4.0

Jul 2023

Unpleasant experience

It was clean.

Was charged 3x's the amount of stay, which caused a huge issue while traveling. The TV did not work, I was unable to reach anyone at the front desk to resolve the issue.

1.0

May 2023

Bad

Overall it's not a bad place. Decent location for what we needed to do.

The cleaning is horrible! When we first got there the lobby seemed nice but as we walked to room there was trash on floors going up stairs then the room had a huge cobwebs hanging from ceiling with white stuff in it over one of the beds. The toilet was not cleaned and the floor in room was not cleaned as well as stuff all through the drawers. Got a different room little better but beds are hard!!! Would of slept better on the floor!! The stair well lights were not on when dark out, what's that about.

8.0

Apr 2023

Very good

Clean quiet comfortable

5.0

Apr 2023

Spend the extra $20 and stay elsewhere.

The breakfast was not worth eating. Very little choice, would not consider it a ‘hot’ breakfast at all. Spend the extra money and go eat elsewhere.

The hotel had no elevator. The rooms although ‘remodeled’ were basic and the beds were terrible. The metal bed skirting made a loud gong noise every time you accidentally kicked it. The tv is old and the bathroom is beyond tiny.

10.0

Mar 2023

Exceptional

How nice the desk clerk was towards my kids. How helpful he was helping with my room.

Access to the HDMI port behind the TV on the wall mount was blocked, making it unaccessible.

2.0

Mar 2023

Unpleasant experience for a last minute stay

It’s cheaper and has availability even last minute.

It was midnight, and I had to make a last minute reservation online for my wife and small child for a room in this hotel due to dangerous weather. It was snowing and many vehicles slipped and went into side ditches on the freeway they were traveling. Unfortunately the property’s booking system integration with booking.com needs improvement. I made reservation and paid at booking.com, but when my wife and kid got to the property, the staff couldn’t see our reservation in their system. We had to call booking.com to resolve it. The staff was very rude. I have never seen such way of treating customers anywhere. They were yelling at my wife who was showing them the reservation email from booking.com and trying to check in. Probably because my wife arrived very late around 1am in the morning and woke the staff up, and so they were pissed. But hey you are in the travel business, and should be ready to receive customers anytime in your stated business hours. To be fair, the staff did contact booking.com to resolve the issue (while I was calling booking.com myself). And in the end my wife was able to check in. They staff became much more friendlier and even helped with luggage and offered snacks to our small child (who was too sleepy to take, but we appreciate the gesture). The property’s facility is subpar based on our experience. I hope the review can help travelers find a good place to stay. I also hope this property can improve their booking system, train its staff to be more professional, and update its facility. With these, business will definitely be better. I wish them good luck!

3.0

Mar 2023

Would not stay again

Location was good at the property there was almost no one at the desk. Room was dirty and right beside mechanical room - there were very few other guest, could have given better room. Went to the desk several times about the room no one there!!!!! Bathroom door would not close unless slammed.

Please see above. Would never stay there again.

1.0

Mar 2023

Absolutely horrible, would never recommend or return

Nothing

The staff is raciest and money hungry. I booked on booking.com and they charged me extra in the middle of a snow. The front desk clerk and his wife need to be fired. They have no shame either.

8.0

Feb 2023

A good hotel for the price.

Nice rooms, nice lobby, nice customer service. Water pressure was nice, plentiful hot water, quiet rooms.

TV did not work, towels were stained and bath mat was, too.

9.0

Feb 2023

perfect for quick stay, clean, comfy and easy

it was close to Utica college and everything in úrica, very clean and comfortable

2.0

Feb 2023

I won't be staying there again. Not worth the price.

It's a beautiful place and the bed was comfy.

There was no breakfast everything was out. Kids ate dry cereal. The shower was dirty and hairy. The sheets were full on lint. Not worth the price.

9.0

Jan 2023

I would definitely stay here again

How clean it was and how friendly the front staff was

the location is hiding

5.0

Jan 2023

it served its purpose.

Close to medical center, recently renovated, complimentary breakfast

Bathtub had visible dirt/soap build up, all bedding was subpar, area was kind of sketchy, paper thin walls

5.0

Jan 2023

Passable

Quiet, friendly staff, in the process of being updated. The manager, I believe Ankit was his name, was very friendly and quick for check in. We checked in at 3, although I see the sign said 4. We were able to select which floor we would like. It is in a quiet parking lot that is absolutely huge (and nearly empty). It's near the highway and easy to get to. I never heard any other guests in the hotel and slept great.

The hotel is in the process of being updated, which all looks very nice but there is drops of dried paint on floors all over. The sheets were pretty wrinkled but were obviously clean, maybe just not pressed. Two pillows per bed, they are thin so four per bed would be better. The metal frames of the beds are SO annoying. If you step near the bed you'll end up kicking it and it's loud.

8.0

Nov 2022

pleasAnt experience

omgortsnlr

5.0

Nov 2022

Passable

Breakfast

Tools laying in the hallway. A board leaning on a door. Paint splattered on floor not cleaned up. Stickers from a new installation still on that unit. A door used in an adjoining room feature completely not secure nor closeable. Side entrances appear like we should not be going in that way. You get what you pay for and cheapest rates got the cheapest quality. Quality Inn not so "quality".

2.0

Nov 2022

lovely staff but cleanliness needs to be better

the staff are friendly

the beds were disgusting and after complaining of the marks on the beds we came back on the night was too tired and woke up the next morning and there was different marks of make up and food stains on the pillows.

FAQs

How much does this inn cost compared to others in Utica?

The average price for a rental in Utica is $124 per night. This rental is $54 less expensive than the average.

Is parking included with this inn?

Parking is not specified as an available amenity at Quality Inn & Suites New Hartford - Utica. For more information, we encourage you to contact the property about where to park.

Is there a pool at this inn?

We didn’t find pool listed as an amenity for this inn. It may be worth double checking if a pool is important for your stay.

Is Quality Inn & Suites New Hartford - Utica pet friendly?

Yes! This inn is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Quality Inn & Suites New Hartford - Utica?

We found 7 amenities for this rental. This includes air conditioner, pets allowed, kitchen / kitchenette, laundry, and tv.

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Excellent(607 Reviews)

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Looking for a Hotel in Utica, this Hotel for $79 per night for your business stay, family stay, couples stay, getaway vacation, on your next trip.

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Quality Inn & Suites New Hartford - Utica

About this inn

Amenities

Map of Utica, NY

Nearby attractions

Quality Inn & Suites New Hartford - Utica

Inn in Utica, NY

Reasons to book

About this inn

Amenities

Map of Utica, NY

Nearby attractions

Reviews

FAQs

How much does this inn cost compared to others in Utica?

Is parking included with this inn?

Is there a pool at this inn?

Is Quality Inn & Suites New Hartford - Utica pet friendly?

What amenities are available at Quality Inn & Suites New Hartford - Utica?

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