Staff is all excellent! Property is starting to show its age but still a very pleasant stay!

Excellent location!

The hotel was very good and the location was excellent.

Wonderful hotel, close to the historic center, excellent and kind service, clean, diverse and wonderful breakfast, indoor pool and we also had aview. It was wonderful stay. Only missing a pull-out faucet for the shower. Other than everything was perfect.

Westin Zagreb was a great stay and the employees were good as well. Zagreb itself tho was pretty rough all around was just graffiti and not the best areas.

Very disappointing! Very warn out corridor carpet, unsafe!! Very expensive meals & coffee (Coffee 3-4 times the price across the road in a caffe) Expensive car parking. Location Great, walking distance to Ban Jelačić Zagreb Centar. Good Public Transport

Parking was convenient and good location to walk to the city center Check in was delayed until 630 even though we arrived at the property for 4pm. Rooms are dated and need upgrading. Property is tired. Not up to Westin standards compared to other Westins I have stayed at.

Located in the heart of Zagreb, minutes away from all shops, restaurants and coffee shops.

The hotel rooms are very outdated. Also hotel reception service is pretty basic and unfriendly. The only good thing is the great breakfast they serve that is one of the best around the world.

Great staff and the usual Westin experience. Everything like it is supposed to be.

Overall great experience

Great Hotel, Deluxe rooms are spectacular and are actually suit with two toilets, the SPA, pool and gym are world class, breakfast as fantastic as well. Holes is old from the outside but very well preserved and maintained and internally

Phenomenal city view! Enjoyed the walk to and from town centre. Didn’t need a car the whole time.

Great place, would visit again!

Wonderful property and staff and service were wonderful! Restaurant in the hotel was excellent as well! Hotel is a bit dated and could use a refresh. It is also just a bit outside of city center with few options for transportation so you have to hoof it yourself or call an Uber. Nonetheless a wonderful stay in Zagreb

Dragan manger very professional

Great location easy to walk to city center and safe area. Great bedding and shower. Elaborate breakfast. Nice indoor pool and huge gym

The breakfast was my highlight. It's also within proximity if you prefer walking. I'm a Marriott Bonvoy member but whole prepaid credit was confusing for me as it was the first time experiencing it.

The staff made up for it with their kindness and efficiency, but other than the large rooms I don’t have very many good things to say about this property. It’s quite old and dirt and the pool is downright disgusting with mold and roaches and quite smelly and worn locker rooms. We decided to check out after 2 days even though we were booked for 5 nights.

Quality

Great location and modern accommodation

Great location as it is close to old downtown area. Was on an upper floor and a wedding reception was going on above my floor with live band that played late into the night making it difficult to fall asleep

This hotel location needs renovations: carpet is 30+ years old, room fabric curtains are old and dirty, the beddings were not comfortable, and comforters are washed only twice a year. It looked like I had mold growth in my room and I was not sleeping well. I also got sick there on my 3rd night. I think the room was not sanitized well before me.

Highly recommend. Stayed 3 nights in late April. I’m a Canadian solo female traveling in Croatia so standards are different for others around the world. I will admit that my room was outdated and a bit “dusty” BUT I had an incredible panoramic view of the city, made my stay so pleasant. I ended up staying in another room for one night. Although the new room was remodeled and much more modern, I had a sad view of the other side Of the “brutalist” buildings (kinda depressing tbh) Long story short; I was transferred to another room for 1 night since there was a party with live band playing on the 17th floor. My room was on the 14th floor and it was quite audible and I’m a light sleeper and jet lagged so I asked to transfer to another room for just that one night and the staff were very accommodating. It was a Saturday and the staff did admit that this is a recurring issue when they book the 17th floor for an event. In a nutshell: Pros: - [ ] walking distance to EVERYTHING. - [ ] Staff are super!! Very friendly, all speak English and they’re so charming and helpful. - [ ] Great coffee at the hotel lounge. - [ ] Complimentary shampoos, creams and nice toiletries - [ ] Safe in the room - [ ] Fridge - [ ] Free Water bottles provided daily Cons: - [ ] Old carpet - felt stuffy - [ ] Not so sound proof rooms - [ ] Although they have doormen which I think they also double as security, I would have liked more protection ie access the elevators with card- I felt a bit uncom

Top Wellness and Gym Great Service Food for Free, Water and coffee too

Biggest issue was that the room was way too warm. Second, awful pillows. Only one towel hook

within walking distance or close by a tram

There is a casino inside of the hotel. Very loud noise from it. Smoke is everywhere.

Good service. Furnitures need to be change. Beds qre quite old. Restaurant- very expensive for average quality.

Best stay in Zagreb with easy walk to capital square,only downside is crowded pool from membership people… We will always enjoy and come back… Thank you

near museum and square

Hotel well located very well kept but a bit aged. Staff very friendly and accommodating