Homewood Suites by Hilton Memphis-Germantown
About this hotel
Situated in Germantown, this attractive hotel for $161 per night is a great choice for your next trip. Hotel in Germantown with free breakfast and fitness center An outdoor pool, a fitness center, and a 24-hour business center are available at this hotel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Homewood Suites by Hilton Memphis-Germantown offers 92 accommodations with MP3 docking stations and DVD players. Accommodations offer separate sitting areas and include sofa beds. Beds feature premium bedding. 27-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Germantown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Recreational amenities at the hotel include an outdoor pool and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Dishwasher
TV
Gym / Fitness Center
Map of Germantown, TN
Reviews
4.4/5.0
Excellent(558 Reviews)
1.0
The room was outdated. We stayed in room 201. The pocket door to the bedroom didn't slide easily. The living room furniture looked like it was there from 2000. The sheer curtains could still be seen after the room darkening curtains were closed. Breakfast wasn't edible. They nuked the eggs. Breakfast is served from.6-9. When you're on vacation, the last thing you want to do is get up and run down for breakfast. The fitness center was 3 old pieces of cardio. I was able to get a guest pass to a local gym. Stay elsewhere.
3.0
We were in the area of this Homewood Suites for just a day and a half. It is our custom to stay at Homewood Suites when we travel out of town because the facilities provide us comforts and conveniences that we don't at other competing hotels. Generally the Homewood Suites we've stayed at around the nation are outstanding in terms of their amenities and so forth. Unfortunantely, this Homewood Suites, despite the great customer service we received, was lacking in terms of upkeep and amenities. The carpet was terribly in a state of disrepair. The kitchen amenities were so sparse that the two of us had to improvise just to have utensils to cook and eat with. Only two chairs in the room. One of those chairs was an office/desk chair. The place served its purpose. Nothing was a show stopper. It's just not a place we would return to in the future.
2.0
Asked for a refund. Whole hallway smelled of smoke, as did the room. It looked like the floors hadn’t been cleaned since the Reagan administration
3.0
We agreed this is our favorite hotel to stay in Germantown. Easy check in, lovely room, comfortable bed, delicious breakfast, great price. We loved the layout suite with the separate living area. We would highly recommend this hotel. We will stay here again when traveling home from Arkansas.
5.0
Nice clean hotel with free parking and breakfast ar a good price. We enjoyed our stay.
5.0
The hotel was fine. Howver, when we tried to check-in, we were told Orbitz cancelled our reservation. I said "that can't be right, they took my money." However; that was indeed the case. So, if you do not call me, i will be reaching out to get my money back. You should call me.
5.0
Furniture was dirty needs cleaned. Sofa and chair
3.0
Property was dated. Staff was friendly & helpful. We were placed in a accessible room with two beds instead of the king we booked. We were told all the other rooms were booked.
2.0
one elevator was out of service, I was roomed very far and I have MS so it was painful walking so far
5.0
Everyone was especially excited about working for the company. Friendly staff great breakfast bar and the room was superb! Front desk staff that checked me in as well as checking me out were so gracious and sympathetic to the loss of my 9 mo old grandson. Thanks Team from the bottom of my heart!
Cynthia Garrett
1.0
Poor customer service
5.0
Quick check in, quiet facilty, clean and comfortable room.
2.0
The staff was amazing! Very customer service oriented. If I was only scoring based on that, it would be 5 stars. The property appeared nice and the surrounding area was beautiful. However, the room left a lot to be desired. Couch was so dirty the arms were blackened. The table in the room had chipped wood, and the chair had worn/missing leather. Tub was chipped in multiple places, and the dispensers weren’t wiped down. A few upgrades to this hotel could easily get it back to a great place. Not the worse, but certainly not the best!
5.0
The room was very spacious and clean. Very convenient to everything.
1.0
My son is allergic to cats and dogs. He immediately began coughing upon entering the hotel room. I asked to know if there was a way to know what animals were in the room. They do not keep that information. There used to be animals allowed only on the 1st floor, now it is a free for all. We will never go back to homewood suites due to the pet policy!
5.0
The front desk staff were very professional, friendly and accommodated my family with late checkout without question. The pool was clean and perfect for small kids. The breakfast was really good and it was nice that breakfast had different options the second morning. The rooms were clean as always as a Hilton rewards member.
3.0
The staff were very helpful and friendly. Very refreshing experience with the staff. Very clean. This hotel was close to Shelby Farms Park which was perfect for our needs. We enjoyed our stay.
5.0
Nice hotel with incredible breakfast options. Really enjoyed the relax feel and quiet atmosphere.
5.0
Overall great hotel
3.0
The breakfast was good. Lobby appeared clean and they were making a lot of effort to sanitize the area. The room definitely was lacking. The sofa had visible stains on it and the small accent table was broken. The bathroom did appear clean however This is a well worn property that could definitely use some good cleaning. It met our needs, but I do not plan to stay there again when returning to Memphis. Front desk staff was very friendly which was a plus.
2.0
Good/safe part of Memphis, plenty of dining options. Hotel was nice, staff was great. Rooms could use an update, not horrible, but not great. Beds were comfortable, ceiling fan in bedroom was nice, bathroom needed a fan to help with steam. Newer faucets/handles/finishes gave the appearance of updates, but needs overall renovation to be great.
2.0
I’ve stayed in this hotel multiple times and never had a problem until this stay. My car was one of about a dozen that had the window broken out and things stolen. Luckily, my husband was able to immediately take it to a glass place and have it replaced before we went home. The hotel is in a nice area and is clean, comfortable, and quiet, but apparently these break ins are happening more and more frequently.
4.0
Very nice property. Would stay here again. My only issues were we were not aware that we had to request housekeeping and the door to the bathroom did not properly close. Other than that great experience and would stay again!
2.0
The stay was nice. Staff was friendly.
1.0
We had a sofa in our room that looked like it came out of a fraternity house. Not joking. It was disgustingly covered in stains. It was also hard as a rock to sit on. Where on earth did they get this thing from, and why the heck do you have it in a "nice" hotel room?
The breakfast at this location was not good at all. Not nearly enough room for all the guests and the food wasn't very good.
We really loved it when the trash truck came at 1AM to empty the dumpster outside our window. Brilliant timing!
4.0
The room was night and dark at night. Didn’t have to worry about noise. The staff was top notch; they were helpful and always friendly. Overall a very good experience and stay.
5.0
This was the cleanest facility, and the staff were professional, friendly and very helpful. We enjoyed our stay here.
5.0
The staff and services were great. Alot of eating places very close to the hotel
5.0
Very pleased with accommodations
2.0
Lobby very clean. Room needed a better cleaning. Stuff on bathroom walls and outside of fridge in our room had prints all over. I just think the individual room cleaning could be better. Bathroom needed a little maintenance work.
1.0
Very underwhelmed. Service was pretty terrible. There was a man trying to check in and front desks staff were less than helpful. They didn’t have a way to check his reservation since their system was “down”. There was no paper version of reservation? They didn’t know how many clean rooms they had? Although the largest area of concern was that, the room was very worn. I’ll attach pictures.
4.0
Loved the space and surrounding area. Liked that the sink was separate from shower and toilet however bathroom door did not close easily
3.0
This was an overnight stay on our way back home. We were looking for a comfortable, safe place to stay. Everything was great! However, they could improve on the breakfast. Other than that, we had no complaints.
5.0
from the moment we walked in the front door ..staff was excellent. friendly, happy, sincere, helpful. Impressed with the housekeeping crew. Always somewhere cleaning. Breakfast staff the same. Very helpful and did a great job keeping breakfast flowing efficiently. The suite we stayed in was clean and in great condition. No issues with our stay at all. Excellent from beginning to end.
4.0
I did not like the breakfasts. It could had been much better, otherwise I would have given a review of excellent in everything.
1.0
i had prepaid my accommodation but this was disputed at the front desk despite proof of payment. i was then immediately billed again on the stored cc!!!!
3.0
Property is pretty clean and maintained. Great breakfast. Friendly staff. The major thing I didnt like about it was the showers are very slippery, no grips on the tubs floor. When i called front desk and asked if they had a shower mat, explained my child and myself had slipped and almost fell, they were very dismissive, said they didnt have anything for the shower and hung up
1.0
Property was good
1.0
Property was good
5.0
Overall great experience
FAQs
How much does this hotel cost compared to others in Germantown?
The average price for a rental in Germantown is $110 per night. This rental is $51 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Homewood Suites by Hilton Memphis-Germantown. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Homewood Suites by Hilton Memphis-Germantown. Enjoy the water!
Is Homewood Suites by Hilton Memphis-Germantown pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Homewood Suites by Hilton Memphis-Germantown?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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