Perfect as always

We stayed here about 2 years ago and absolutely loved it. They added water slides and a bunch of “reserved” areas. Definitely not the same hotel anymore. Lost the charm and pool was completely packed to the max. Lazy river was so slammed could barely move. Along w trash and deflated tubes along river. Zero relaxation and it’s turned into just another over populated Orlando hotel. Really unfortunate.

Great weekend gettaway

Bathroom door was broken in our room and the engineer could not repair it. It was very inconvenient for showering and toilet privacy

The grounds are beautiful. But the condition of the rooms were not. Our first room had apparently just had the carpets cleaned. Smelled terrible and carpets were literally wet. Not just a little. We were there to relax before a week of work. When we complained they put us in another room but there was zero compensation for our inconvenience. We had a lot of luggage had unpacked a bit already since we didn’t discover the carpets were wet until we came back from dinner and took off our shoes. (We were going to live with the smell and thought the a/c would clear it up. ). Said that wasn’t good enough and they offered us another room with better view. Got to the room with all our luggage and discovered the room didn’t have a tub which is a deal breaker and not the room we ordered. Went back down and after the manager came out and did “something in the back” we were out in another room with better view. But this room too had issues! No light fixture on the desk as was in all of the previous rooms. Fire alarm hanging off the wall. At these prices and it’s a JW Marriott?! Not acceptable. But we’d been through enough and stayed. For all this….they gave us a $100 credit……That’s not even 10% off of what we paid to stay there. Never again. They’ve forgotten that they’re in the hospitality business.

I love the property overall - the ambiance is beautiful. I was also very impressed with the service, especially the text/app capability. Super helpful. I also left an item and the recovery process was excellent. They were able to find my item and shipped it immediately. Loved my stay! Will come again!

Obscene parking charge on top of a significant resort fee. Stated room price ok but add on fees and limited and heafty on site restaurant options are not crowd pleasers . Can do as well or better elsewhere without the feeling you are subsidizing the overhead!!!!

Great service!!