The Sarova Stanley
About this hotel
Situated in Nairobi, this attractive hotel for $138 per night is a fantastic option for your next trip. Luxury hotel with 3 restaurants connected to the convention center in Nairobi 3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar. Change of towels is available on request. The Sarova Stanley offers 212 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 43-inch Smart televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
TV
Gym / Fitness Center
Map of Nairobi
Reviews
4.4/5.0
Excellent(590 Reviews)
5.0
We were so impressed with our stay at the Sarova Stanley, coming into town for business. The folks at the Stanley had two wonderful restaurants, a great gym, world class sauna and steam rooms, and an incredible pool deck as well. The library/bar on the 1st floor also makes working at the Stanley seamless. Three employees in particular made sure our stay was incredible: Richard, Beatrice, and Josef. The Kenyan hospitality shined throughout our stay here and we felt lucky to have found such a gem in Nairobi. We will be back!
8.0
It is at the center of downtown where you can feel Africa. Hotel service is overall fine in African criteria.
10.0
Beautiful hotel!
10.0
A hotel with an amazing staff. Everyone is so kind and nice. Always looking for the guests' comfort.
10.0
Let me start off by saying... WOW.
This was my first visit to Kenya, and I feel like I could not have picked a better hotel. "Property condition & facilities" only got 4 stars because they are renovating so I had to go to their sister hotel to use the pool, which also means the gym was temporarily closed.
At the top of the endless list of positives: THE STAFF. I cannot say enough about the staff and how incredible every single staff member was that I encountered. I felt loved, respected, seen, cared for, and welcomed during every minute of the 4 days I was there. Eunice, Emily, Emily, Kendra, Sarah, Boneface, Beatrice, Beatrice, Samuel, Richard, Edgar... the list goes on.. and they were all SPECTACULAR! I felt like I was a part of the family. My heart was full of joy and love the entire time I was there because of the staff.
The management is strong and extremely personable. The front desk staff members are dedicated, thoughtful and attentive. The concierge/porter team is friendly, quick, observant, and charming. The dining team and the kitchen team are engaging, delightful, invested and joyous. And lastly, the housekeeping team was warmhearted, hard-working and cheerful.
In addition to the staff, the room I stayed in was perfect, clean and very comfortable! AND the food from the dining room not only met my expectations but exceeded them! Definitely get the breakfast option!
Honestly, I cannot wait to go back. They made my trip a once-in-a-lifetime experience.
10.0
Great place if you need to do go for a walk in the CBD. Wonderful breakfast and general service.
10.0
The staff were friendly and helpful. The room was clean and bed was comfortable. I wish the AC could go a bit lower ( the lowest setting was @ 16*C) for sleeping. Breakfast buffet had a decent variety. Overall my stay was very pleasant.
8.0
The property was OK, however, I did not receive my VIP benefits, and that was quite disappointing This is a five star hotel, and the complementary beverage to my upgraded package was only a soft drink.
10.0
The service was wonderful
10.0
I ask them to upgrade my room they did not accept
5.0
Very nice staffs , close to shops and restaurants ,easy to get transportation and feel very safe in CBD area
3.0
This is an amazing hotel with history, great food, very comfortable amenities, and a Missy helpful and polite staff. I loved the brand ambassadors!
3.0
Best Hotel in Nairobi, central location, Amazing staff, very professional and welcoming front desk receptionists, very comfortable bedding, lovely design, food is great, special thanks to Ms. Caroline.
5.0
We had a great stay before and after our safari. Staff was very friendly!
5.0
The most amazing quality of the Sarova Stanley is the outstanding customer service provided by the staff. The hotel is in a great location in Nairobi and the hotel itself is historic and well kept. We re-booked to stay another day before we left Kenya because we enjoyed our stay so very much. I would highly recommend the Sarova Stanley to anyone travelling to Nairobi.
5.0
Lovely hotel with incredible staff. I always enjoy my time here, its the best hotel in Nairobi.
5.0
Location.
5.0
A classic hotel, great facilities, wonderful breakfast
2.0
The hotel is classic and been in operation for sometime, it is nice enough but not modern
2.0
The hotel is too old and there is no fresh air. The ac didnt run well 2nd night of 3 days trip however the next day they fixed it. There was no internet during my stay.i saw a cockroach in the bath.
The staff was really helpfull, the food was excellent.
5.0
Great customer service. Willingness to assist.
5.0
I’ve been staying at this hotel for over 20 years. This hotel has always been clean and the staff, professional and courteous the staff always make you feel welcome and constantly check to make sure everything is OK.
4.0
This is an older hotel and while going for a luxury feel could use some maintenance upkeep. Most of the staff were friendly. Only two bottles of water for the room. Food was a little overpriced. Not a lot of understanding or assistance booking activities. A microwave in the room to warm foods would be nice. Staying alone I had to eat a whole pizza or eat it cold bc it couldn’t be reheated.
5.0
The staff and hotel property are beyond our expectations. Warm and freindly, delicious food, 5 star service. An unforgettable experience.
3.0
We had an excellent trip to Nairobi. After our safaris we stayed at the Sarova a Stanley for 4 nights.Peter at the front desk was very helpful and Sam the driver he recommended to take us around was
very knowledgeable and pleasant to deal with. Sam was able to take us wherever we needed to go and often made very good suggestions.
3.0
I love staying at the New Stanley Hotel, this is my 10th time over there and it’s always the same. Everybody is friendly from the security to the house keeper. I paid for a regular room and they gave me a suite on the 7th floor for the same price. Their breakfast buffet is the best with variety of food and fresh juices and fruits. I will go there again and again.
5.0
Great place!
4.0
Staff were helpful and nice. Share the history of the hotel, it felt like a privilege to stay there. I thought they overdue it with security measures. I someone visit me and my husband and the wouldn’t let them in the room because she had forgotten her ID. Even though I confirmed I knew her.
5.0
Well situated and the staff are very considerate.
5.0
The warmth and friendliness of the staff, along with their impeccable professionalism, made me feel that I was not just a guest or a customer but a good friend visiting them for a few days. As a solo traveller, staying in hotels can sometimes be a lonely, impersonal experience but here the experience was quite the opposite - I felt completely happy and at ease.
Furthermore, the hotel’s history, its elegance and its charm make it a memorable experience. The Thorn Tree Cafe and Thai Chi served genuinely exquisite food and The Exchange Bar was my favourite place to go for a little after-dinner cocktail, where I could lounge in one of its leather chairs alongside local business people as well as guests, making it a vibrant and charming place to be.
4.0
Good value, friendly helpful staff
5.0
Perfect place to stay in centre of Nairobi.
3.0
I liked the old world charm of the hotel.
5.0
I had a great experience at this facility. The staff were very, very pleasant, accomodating and professional. Catherine, Raphael, Alexander, Stella at the Exchange Bar were just dynamite! Head of security Justus was very helpful & accomodating when I made a mistake. I thank him for that.
The food was fresh & excellent! It is the restaurants in the surrounding area you have to be careful with. Eating OUTSIDE the hotel is what got me sick. My stomach never had a problem or revulsion with the hotel food. I would just like to be clear about that
4.0
Super helpful staff.
5.0
Very nice older hotel with kind, caring staff. The breakfast buffet was also great. Thank you for a pleasant stay!!
5.0
Unique and historic property very well maintained with very attentive staff.
5.0
Very friendly staff. The towels weren’t the newest, but they were clean. There was some misunderstanding about my transport bill, but it was resolved amicably. The food was good and the restaurant staff accommodated my requests even after hours.
3.0
My stay was really good. The hotel staff are very friendly and helpful. The hotel is clean and well kept. My room was comfortabe and was perfect for a busiess trip as the desk is a good size. The Wi-fi at the hotel is fast. The food at the Pool Bar and the Thorn Tree was excellent, particulalry breakfast on Friday at the Tirn Tree. I have already reseved my room for my next visit in 2023
Security is good at the hotel.
1.0
poor customer service. nobody attends immediately. no problem solving intentions, everyone just passes the buck
FAQs
How much does this hotel cost compared to others in Nairobi?
The average price for a rental in Nairobi is $60 per night. This rental is $78 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at The Sarova Stanley. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at The Sarova Stanley. Enjoy the water!
Is The Sarova Stanley pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Sarova Stanley?
We found 8 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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