Baymont by Wyndham Keystone Near Mt. Rushmore

Great location for visiting Rushmore, great value and family friendly.

Friendly staff. Molds in the bathroom. Property is ok and good breakfast.

Overall very nice place to stay in keystone with a great view overlooking downtown keystone. We stayed four nights and it was a nice home base during that time. The staff were kind and helpful, but I was not impressed with the apathy of an individual man working the front desk regarding a hit and run that happened in their parking lot which I witnessed. When I went to the front desk to let them know/ have them let the guest know whose car had been hit he basically said “ it happens” and didn’t want to do anything about it. Based on that response I was extremely disappointed in their customer approach. As a traveler I would be pissed not knowing my car had been damaged on their property and 2 hours had passed since it happened. Do better by your guests who paid to stay with you and would expect a simple notification let alone a proactive response when incidents happen on your property. They take your license plate and vehicle info down when you first arrive, so they had the ability to notify right away. Luckily I was able to contact the other guest and the pass on the info to help catch the crook.

Arrived to find out the room we booked with a balcony was not the type of room we were given. The hotel manager said it was Hotels.coms mistake because it said the type of room we got had a balcony when it does not. Manager was not helpful nor friendly. Hotels.com offered a refund but there was no vacancy so we had no choice but to take the room we were given. Very disappointing