Mercure Nagano Matsushiro Resort & Spa

A large hotel with a ton of guests. Great hotel and great staff. Only feedback would be for the hotel to create more dinner and breakfast “start times” to avoid the massive rushes in the dining area that created a feeding frenzy with some disgruntled people. Seemed unlike most Japanese experiences.

I was greatly touched by the kindness I received from the front desk staff during my 2 night stays. I highly recommend this hotel to others.

Grand property, breakfast included was a total delight!!! The variety and quality were outstanding. Convienient location if you have a car. A little harder if you don’t as shopping was a short walk. We stayed in a traditional futon room and found the futon mattresses on the floor a little uncomfortable. Overall a great place to stay. Very busy.

⭐⭐⭐⭐⭐ Absolutely Outstanding – One of the Best Hotels We’ve Ever Stayed At! The Mercure Nagano Resort exceeded every expectation and was easily one of the highlights of our trip to Japan. The hotel is perfectly situated on the outskirts of the city, making it incredibly easy to access, with plenty of free parking and the convenience of being able to come and go at any time of the day or night. It’s the perfect base for exploring the region while enjoying a peaceful and relaxing atmosphere. The breakfast deserves a special mention—it was, without question, the best hotel breakfast we’ve ever had anywhere in the world. The selection was simply incredible, with an enormous variety of Western favourites alongside authentic Japanese, Chinese, and other Asian dishes. Every morning felt like dining at a premium restaurant, and there was something new to try each day. For anyone visiting during ski season, the facilities are outstanding. The hotel has dedicated ski and snowboard drying rooms, secure lockers, modern self-service laundry facilities with new washers and dryers, and excellent male and female onsens that were the perfect way to relax after a day on the slopes. The rooms were spacious, clean, and comfortable, and the staff were warm, welcoming, and always happy to help. We travel frequently and stay in hotels all over the world, and Mercure Nagano Resort has set a new benchmark. If we could give it more than five stars