Very outdated

The staff was very kind, friendly, and welcoming! The checking in and out process was smooth and the employees were helpful.

Very satisfied with my stay. It was clean, quiet and the staff were nice. We had access to the subway and the Empire State Building is soo close. A very good location in the center of most activities. We hope to visit the area again and stay here in the future.

Really good stay at this hotel

Thank you

The staff were incredibly helpful and provided excellent service.

Beds uncomfortable, tv has limited viewing options, its not a smart tv to at least have streaming apps its 2024 we should do better with that. Restroom didnt have a vent to turn on it just stays steamy until we open a door

I loved the property itself there was one employee in specific the gentlemen was very helpful at all times the one thing i did not like was that i had a pizza delivered to the hotel and it was downstairs at the desk for over 10 mins i never received a call or anything i had to call to ask if my delivery was made by the time i got the pizza my pizza was frozen!!

My stay here was horrible. I was over charged from the price Expedia gave me and the over night supervisor that checked me in was I knowledgeable and very rude. I would not return .

Our stay at the Hilton garden park ave was great. The staff was so helpful and friendly! The rooms were nice and clean, and location is right next to the subway. Will definitely stay here again next time!

This is an overall okay property. I'm unsure what the positive ratings are with their reviews on service. I'm a Hilton Diamond member and travel frequently. I was in NYC for a week and split my time between the Conrad and this property. Obviously, given the price point difference, there is a huge difference in service, but one would expect basic instructions, breakfast hours, where to find things, etc. The bad: I was greeted, but no one told me about breakfast accomodations, roof top deck or how to find any other amenities. The hotel is undergoing renovations, the rooftop bar with the view of the Empire State Building is closed seasonally. The rooms are noisy and I frequently heard sirens and street noise despite being 20 floors up. I only found out the rooftop area was closed when I reached out directly, and that was when I was informed of its closure. My tv didnt have a remote and was trash in the room. I booked a room King City View through Expedia (because it was cheaper than the Honors App) however I was given a room without a view of the Empire State Building. When I arrived at my room and called the front desk, a gentleman told me they dont have any rooms with a view of the Empire State Building. I asked about a room change and he totally gaslighted me said their website doesnt show it and clearly they do. Being lied to right at check-in sets the tone for a negative stay. So, the reason I stayed here: room with a view and rooftop bar. Poor service.

Great location. Good price at time of stay.

Great service, great room standard, great location

Noisy - you hear everything in the neighboring rooms and hall. Hotel is totally ok for the price, but we had trouble sleeping every night because of the noise, even with ear plugs... A phone charger in the room would be a plus.

Parking

Like it a lot

The safe did not work in the room and water was turned off for 5 hours

Great stay, very clean, friendly staff

good service

I love that I can open the window!!

Nice location and facility is very clean. Especially, staff was very kind and I'd like to thanks to Richard who was treated me very nice.

Rooms where soundproof in a very good location walkable to must places

Smaller rooms but comfortable- staff was super helpful and polite👍

The hotel was clean, the hotel room was clean, bathroom was clean, noise level was fine. The front desk staff was wonderful! There were two gentlemen that worked the front desk who were wonderful! They were so helpful when it came to getting help around the city.

Property offers very few amenities. Our rooms were not ready by check-in time. Rooms are small. Toilet was not functioning correctly- ran all night and wouldn't flush in the morning until after I pulled the lid off to try to get it working. Pieces to change water source to shower fell off into the tub. Adjacent rooftop bar was hosting a SantaCon event, which featured loud, obnoxious music until late into the night. Even when they moved the event indoors, the heavy beat of music continued all night until 6AM. On day of departure, a Sunday, there was still no coffee available in lobby at 7:45 in the morning. Desk agent seemed annoyed when I asked why no coffee available yet? Room met our needs but definitely a big price to pay for NO FRILLS and several specific dissatisfiers.

Check in person Richard was wonderful. Very helpful, accommodating. Really went out of his way. Very friendly and personable. Excellent front desk experience. Richard is a tremendous asset to the Hilton! Thank you Richard!

Nice hotel with friendly staff. The bed was very comfortable and the room was QUIET! We stayed in 2202. Only suggestion for improvement would be to add some USB and USB-C power outlets. First hotel I’ve been to in a long time that lacked either.

Staff was very friendly and helpful

Staff is very nice

Nice staff and comfortable rooms with lathe bathroom

Great location,excellent service and attention.

Arlene at check-in was AMAZING! She arranged an early check-in for both our rooms. Gracious, friendly, and helpful. The best customer service!! If I could give her 10 stars, I would.