Extremely helpful and friendly staff. Shower on the west side took 5 min to warm up but it is to be expected in an older place.

Extremely helpful and friendly staff.Shower on the west side took 5 min to warm up but it is to be expected in an older place.

I stayed there with my 8 year old son, so he could experience the vibe of a hostel. We had a great time, met cool people, and loved the openness of the property. It was well maintained, very friendly staff, bed was comfortable, but we did have a private room. We will definitely be coming here again. It was the first weekend that the hostel was open, so there were maybe a dozen guests, so it may be different when full, but overall it was a great experience.

First time to stay here and I would say it’s not comfortable. Everything is too small and old. Great thing I brought lysol wipes with me to clean. Shower is very small. Not ideal to take shower. I wonder why they did such small shower and nobody can use. Just a catch to have someone rent it. This is like a very last resort and no choice place to stay. The staff are really nice and friendly. I hope they will fix the rooms and the restrooms upstairs. And the place is very old so needs updating and cleaning.

First time to stay here and I would say it’s not comfortable. Everything is too small and old. Great thing I brought lysol wipes with me to clean. Shower is very small. Not ideal to take shower. I wonder why they did such small shower and nobody can use. Just a catch to have someone rent it. This is like a very last resort and no choice place to stay. The staff are really nice and friendly. I hope they will fix the rooms and the restrooms upstairs. And the place is very old so needs updating and cleaning.

Great place. Very friendly staff. Excellent value for your money.

Great place. Very friendly staff. Excellent value for your money.

A place for people who don’t care how and where they stay ! The place was horrible. It didn’t feel safe at all. It was dirty the smell of the home as you entered was guy wrenching. They say family friendly in description but not one thing about it was family friendly.

A place for people who don’t care how and where they stay ! The place was horrible. It didn’t feel safe at all. It was dirty the smell of the home as you entered was guy wrenching. They say family friendly in description but not one thing about it was family friendly.

The staff were really nice and warm and helpful！ Enjoy the stay there..

The staff were really nice and warm and helpful！Enjoy the stay there..

My first time in a hostel and it was amazing! The place was so cozy and the staff were amazing hosts. They made me feel right at home. I highly recommended this place to anyone that wants to come up to hig bear to explore the city for a day. I will definitely be back. Shout out to Yogi for hanging out with me while I cooked up some stakes on the grill.

My first time in a hostel and it was amazing! The place was so cozy and the staff were amazing hosts. They made me feel right at home. I highly recommended this place to anyone that wants to come up to hig bear to explore the city for a day. I will definitely be back. Shout out to Yogi for hanging out with me while I cooked up some stakes on the grill.

The original facility itself is WOW..old with quite a history. The original part houses 2 bathrooms and 4 private rooms (oone of which has 2 bunk beds). The newer section (east side) is not so great. it contains at least 2 large bunk rooms but only ONE TOILET/SHOWER. so unless your timing is incredibly lucky, you get to walk through the game room and kitchen to the other side of the facility and hope one of the 2 bathrooms is available....NOT a good setup. can't imagine trying to exist on 3 bathrooms if all 9 bunk beds + the 3 private rooms were filled to capacity

The original facility itself is WOW..old with quite a history. The original part houses 2 bathrooms and 4 private rooms (oone of which has 2 bunk beds). The newer section (east side) is not so great. it contains at least 2 large bunk rooms but only ONE TOILET/SHOWER. so unless your timing is incredibly lucky, you get to walk through the game room and kitchen to the other side of the facility and hope one of the 2 bathrooms is available....NOT a good setup. cant imagine trying to exist on 3 bathrooms if all 9 bunk beds + the 3 private rooms were filled to capacity

Dont be Shy! this place was awesome and we would definately go back!

Dont be Shy! this place was awesome and we would definately go back!

Decent place with nice people. It's more like a Hostle than a hotel. Typical for Big Bear, the room was small but the bed was comfy. Would stay there again. They were the cheapest and they had guitars on the wall you could play.

Decent place with nice people. Its more like a Hostle than a hotel. Typical for Big Bear, the room was small but the bed was comfy. Would stay there again. They were the cheapest and they had guitars on the wall you could play.

I have stayed at this lodge several times. On my most recent stay, I became sick and asked if I could cancel my remaining nights. I was told that it was fine and that I would receive a refund. I asked if they were sure because if not then I would just rather stay and not waste my money. I was told that I would definitely receive a refund back to my account the next week. It’s been over a month. They are now ignoring my emails and refuse to honor their part. I am highly upset. I have sent several emails and I was guaranteed a refund. This shows poor service and management on their part. My next step is filing a grievance with the BBB. I can’t believe a business would tell someone one thing, not follow through and then just completely ignore them. The average person doesn’t have money to waste. I have been a loyal customer and referred several people to them. I am extremely disappointed. I don’t understand how a business can lack so much integrity.

I have stayed at this lodge several times. On my most recent stay, I became sick and asked if I could cancel my remaining nights. I was told that it was fine and that I would receive a refund. I asked if they were sure because if not then I would just rather stay and not waste my money. I was told that I would definitely receive a refund back to my account the next week. It’s been over a month. They are now ignoring my emails and refuse to honor their part. I am highly upset. I have sent several emails and I was guaranteed a refund. This shows poor service and management on their part. My next step is filing a grievance with the BBB. I can’t believe a business would tell someone one thing, not follow through and then just completely ignore them. The average person doesn’t have money to waste. I have been a loyal customer and referred several people to them. I am extremely disappointed. I don’t understand how a business can lack so much integrity.

bathroom dirty, but friendly staff and food included. a bit pricey for hostel

Staff was great - very welcoming and friendly. Reasonably clean. Didn't take advantage of the food, but it looked good. Bed was comfy. General maintenance needs help (stuff looks patched together)

Staff was great - very welcoming and friendly. Reasonably clean. Didnt take advantage of the food, but it looked good. Bed was comfy. General maintenance needs help (stuff looks patched together)

PCT hiker staying for one night to resupply etc. The place was amazing, can highly recommend for any other hiker as it has everything you need and excellent service.

PCT hiker staying for one night to resupply etc. The place was amazing, can highly recommend for any other hiker as it has everything you need and excellent service.

Check in was easy and they even provide towels/shampoo etc. if you need a shower. They also provided a complimentary dinner and Breakfast. Great place to stay

Check in was easy and they even provide towels/shampoo etc. if you need a shower. They also provided a complimentary dinner and Breakfast. Great place to stay

The place is really cool and it’s location is great, but the only thing that we didn’t liked at all was the service. We payed for an all-inclusive plan and the first night there was not enough food for everyone, as well as the breakfast the next morning. So at the end we payed for food that we didn’t eat.

The place is really cool and it’s location is great, but the only thing that we didn’t liked at all was the service. We payed for an all-inclusive plan and the first night there was not enough food for everyone, as well as the breakfast the next morning. So at the end we payed for food that we didn’t eat.

When you travel to knew places you have never been alone it can cause one to be on there toes and cautious but from the moment I set foot into the ITH front desk I felt welcomed. I will never forget my first incredible night at big bear with the laughs and friends I made. Can't wait to make it back again.

Suoer cool spot. Friendly and helpful also cool atmosphere