Property was very clean. The communication for check in never came through. Customer service rep was very nice but had no useful information. Beds were comfortable but only bathroom is upstairs.
2 / 10
The property itself is fine and in a nice location. The major issue is trying to access the property for the first time. No door code was provided at the check in time. Couple that with no direct way to communicate. (The phone number is to a service that you have to leave a message and they will call you back.) Amusingly, we were provided with check-out info 24 hours after we left. Horrible comms all around.
2 / 10
The worst communication and check-in experience ever! Four days prior to our stay, I called Expedia to try and extend our stay by one night. They got a hold of the property who offered to extend our stay at the price of $200 above the rate. I declined and booked the second night through Expedia at the reduced rate. I sent an email to the property that day with a couple of questions. That email was never responded to. On the day of our check-in I was suppose to receive the door code 3 pm. Having not received this I called the ‘direct’ number to the property which was a property management service. I waited in line for the next available agent. One never came and I was directed to leave a voicemail. I left a voice mail. I called 40 minutes later and left another voice mail. Afterward I called Expedia directly for help. After spending 40 minutes on hold their agent couldn’t find the booking in their system using every identifier possible (their booking number, my name, my email, etc) They were able to find my other bookings. At this point, we were disconnected. I called Expedia again. This agent seemed more capable. They told me that Expedia has had many problems and complaints about the procedures of this property. At this point, I had spent over two hours on the phone dealing with this in the middle of my dream Irish vacation. At this point, the management company called with door code. No apology given. We arrived at the property 3 1/2 hours after promised check-in.
Property was very clean. The communication for check in never came through. Customer service rep was very nice but had no useful information. Beds were comfortable but only bathroom is upstairs.
8 / 10Excellent·Jul 2024
Sent too many emails so some details were missed. Otherwise very nice place.
Some road noise though.
Located in Galway, this welcoming apartment brings it all within your reach. Quay Street is within an easy 13-minute walk and Galway Cathedral is also a quick 10-minute walk away, so leave your car at the property, which offers onsite parking.
Prepare a home-cooked meal in the kitchenette, complete with an oven, a stovetop, and a full-sized refrigerator/freezer, as well as an electric kettle, a microwave, and cookware. Connect to the free WiFi, or get cozy in front of the digital TV. Bathroom amenities include a hair dryer, free toiletries, and towels. And there's a washing machine, so you can even pack a bit lighter.
Amenities
Free WiFi/internet
Non-smoking
Kitchen
WiFi/Internet
Microwave
Washing machine
Kitchenware
No pets allowed
Kettle
Oven
Stove
Family friendly
Free toiletries
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Newcastle Townhouse. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Newcastle Townhouse pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Newcastle Townhouse?
We found 15 amenities for this rental. This includes free wifi/internet, non-smoking, kitchen, wifi/internet, and microwave.
"Property was very clean. The communication for check in never came through. Customer service rep was very nice but had no useful information. Beds were comfortable but only bathroom is upstairs. "
Top-tier experienceA high end property in this area
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Includes essentialsFree WiFi/internet, Kitchen, Microwave and more
About this apartment rental
Located in Galway, this welcoming apartment brings it all within your reach. Quay Street is within an easy 13-minute walk and Galway Cathedral is also a quick 10-minute walk away, so leave your car at the property, which offers onsite parking.
Prepare a home-cooked meal in the kitchenette, complete with an oven, a stovetop, and a full-sized refrigerator/freezer, as well as an electric kettle, a microwave, and cookware. Connect to the free WiFi, or get cozy in front of the digital TV. Bathroom amenities include a hair dryer, free toiletries, and towels. And there's a washing machine, so you can even pack a bit lighter.
Property was very clean. The communication for check in never came through. Customer service rep was very nice but had no useful information. Beds were comfortable but only bathroom is upstairs.
8 / 10Excellent·Jul 2024
Sent too many emails so some details were missed. Otherwise very nice place.
Some road noise though.
8 / 10Excellent·May 2024
Couldn't use the shower and internet didn't work
5 / 10·Aug 2026
Very practical and close to thw c centre
$$$$
6Average
(13 Ratings)
"Property was very clean. The communication for check in never came through. Customer service rep was very nice but had no useful information. Beds were comfortable but only bathroom is upstairs. "
Located in Galway, this welcoming apartment brings it all within your reach. Quay Street is within an easy 13-minute walk and Galway Cathedral is also a quick 10-minute walk away, so leave your car at the property, which offers onsite parking.
Prepare a home-cooked meal in the kitchenette, complete with an oven, a stovetop, and a full-sized refrigerator/freezer, as well as an electric kettle, a microwave, and cookware. Connect to the free WiFi, or get cozy in front of the digital TV. Bathroom amenities include a hair dryer, free toiletries, and towels. And there's a washing machine, so you can even pack a bit lighter.
Amenities
Free WiFi/internet
Non-smoking
Kitchen
WiFi/Internet
Microwave
Washing machine
Kitchenware
No pets allowed
Kettle
Oven
Stove
Family friendly
Free toiletries
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Newcastle Townhouse. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Newcastle Townhouse pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Newcastle Townhouse?
We found 15 amenities for this rental. This includes free wifi/internet, non-smoking, kitchen, wifi/internet, and microwave.
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