The Row Hotel, BW Signature Collection

Lobby
Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | Memory foam beds, individually decorated, individually furnished
Signature Suite, 1 King Bed (Self Check-in with Virtual Front Desk) | Living room | Smart TV
Memory foam beds, individually decorated, individually furnished
Deluxe Room, 1 King Bed with Sofa bed (Self Check-in with Virtual Front Desk) | Memory foam beds, individually decorated, individually furnished

About this hotel

Situated in Willow Glen, this lovely hotel for $128 per night is a fantastic choice for your next break. Comfortable hotel near Santana Row Shopping Center This hotel features a 24-hour fitness center, free self parking, and a vending machine. The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Smart televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air conditioner
Internet / Wifi
Parking
TV

Map of Willow Glen, CA

Reviews

3.9/5.0
Good(82 Reviews)
1.0
star 2 emptystar 3 emptystar 4 emptystar 5 empty
May 2024
My family and I stayed for 2 nights where we stayed on the 3rd floor (executive). First night, the halls smelled like weed getting to our room. The second night, it smelled like cigarettes and its supposed to be a no smoking hotel. Our room looked nice at first, but we noticed a lot of things wrong. The microwave didnt spin and the knobs weren't working well. The walls and bedding were stained, the doors and furniture were chipped, and the toilet paper holder was coming off the wall. We loved the big jetted tub, but i was very reluctant to use it because it didn't seems like the jets were cleaned. I also liked that we could open our windows to get fresh air since the ceiling fan was rocking when we tried to use it. The beds and pillows were very firm and uncomfortable. The gym they had wasnt really a gym. Breakfast wasnt very appealing. They offered bagels, toast, cereal, oatmeal, yogurt, 2 fruits, and a muffin. From past reviews, protiens werent offered, but on our stay, they offered 2 breakfast sandwiches which were warm and toasted on the outside, but cold/frozen on the inside. It was nice they had a keurig in the room and breakfast area though. Parking is underground and convenient. The hours to talk to an actual person instead of a person virtually on a kiosk isnt accurate. They send you the code to your room, wifi, and other passcodes via email too. Overall, I dont think we would come back again. Unfortunately, we didn't take pictures and I'm upset we didnt.
3.0
star 4 emptystar 5 empty
Apr 2024
Upon arrival, prior to 7:00 pm, the virtual desk agent was all that was available. We were informed that the room type I booked had “sold out” and we were offered and “upgrade”. Only problem was that the upgrade was to a smaller sized room, with two beds. When I questioned the “upgrade” the agent admitted it was just an available room. Eventually, we got a room we could deal with but were properly disappointed with the selling out of our pre-paid reservation. Not a good look. We found out one of our friends had the same “experience” on the same evening. Overall nice place, clean modern rooms but felt more like an Air B&B experience with the minimal staff. Did not like the room swap, would have stayed elsewhere for a bigger room had we known they “sold out”.
2.0
star 3 emptystar 4 emptystar 5 empty
Apr 2024
This hotel is run by a virtual kiosk with a virtual video feed of someone gos knows where that checks you in and out or handles any of your needs. Super annoying. The bed was so uncomfortable. It’s an old hotel that’s been refurbished and although the photos look nice upon close up it’s not good quality and cheaply done. You have codes to get into your door and the outside door. Both evenings we stayed there the outside door code we were given didn’t work when we arrived later in the evening and we had to go through the hassle of calling a number verifying we were guests and be sent a new code via email. All while standing outside in the dark in a parking garage which is where the entrance is. The hallway and multipurpose sitting area smelled overwhelmingly of glue when we arrived. It was a decent price which is why we booked here, but it is right near a busy road and all night the cars and noise woke my husband up. Our view was of the road and the area of town is not good. Homeless people were frequently in the area.
4.0
star 5 empty
Apr 2024
It was a nice stay. Would have been better if there was at least a vending machine available to get water.
5.0
Apr 2024
Our room wasn't ready when we got there, waited about 30 minutes. I would still stay there again though. Very nice.
1.0
star 2 emptystar 3 emptystar 4 emptystar 5 empty
Mar 2024
It was very unsafe and scary to not have a front desk attendant available for check in. We had to wait a long time in an unsafe part of town at night.
2.0
star 3 emptystar 4 emptystar 5 empty
Feb 2024
We arrived after a 2 hour drive around 7. Both my kids were in need to go to the bathroom and they have a kiosks to check in. It would not connect us to anyone for 20 minutes and there was nobody on site to assist. My kids were trying to hold it as much as they could. Finally someone appeared and helped, but definitely not the best first impression
2.0
star 3 emptystar 4 emptystar 5 empty
Feb 2024
It was not fun trying to check in. The front desk was empty and to get help with check in took 30mins on the phone.

FAQs

How much does this hotel cost compared to others in Willow Glen?

The average price for a rental in Willow Glen is $172 per night. This rental is $44 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Row Hotel, BW Signature Collection. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Row Hotel, BW Signature Collection pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Row Hotel, BW Signature Collection?

We found 4 amenities for this rental. This includes air conditioner, internet / wifi, parking, and tv.

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