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4 / 10
Lots of issues, no communication.
We have just returned from a holiday at Sea View Apartment. The place is lovely and looks just like the pictures. Very clean and presentable, however we had quite a few issues whilst there.
The directions that were given from the TFS airport to get to the apartment were shocking, especially arriving in the dark it is tricky to find the apartment. I had to ask a local as there are no signs for the apartment.
Once we got into the apartment, the power had been off. I understand you turn the power off to save costs, but I really think someone should turn the power on before guests arrive. On our way from the airport, we stopped off at a supermarket as we were staying for 6 days and planned to cook in the apartment as an oven is in the amenities list. We started to unpack our shopping, but because the power had been cut off the fridge and freezer were completely warm and smelly which meant our freezer items defrosted. I think if you advertise a fridge/freezer, these should be cold.
We then went to cook our food as it was late. To our dismay, there is no oven. Which made us feel gutted. We were staying over the Xmas period and had planned to cook in the apartment. We would have never stayed here if there is no oven. There is a hob, and the oven is actually a hot plate which doesn’t do much. The apartment is also completely bare, no sauces or spices.
The toiletries which are offered were empty, I mentioned this on the first day but also no response.
This may be normal practice, but I had also assumed we would get a cleaner in or fresh towels during our week there. We had to use the same towels every day which I think is quite poor.
My brother was staying on the sofa bed which is in the kitchen/lounge. We soon realised there was no bedding for the sofa bed. I called the host, to which she replied, ‘its in the bed’. It wasn’t in the bed, there was an old blue blanket and an old, stained pillow with no pillowcase. It was late at this point and the host had said they would bring fresh bedding the next morning. So the first night, my brother had no bedding. There were also no board games, which is as well under the amenities. The host said she would drop off new bedding and boardgames the next day at 4pm.
We had planned to go out for the day, but we made sure we were back in time for the host to arrive as we assumed we had the only key and had to let her in. We waited until 6pm for the host to arrive, even though the host said she would arrive at 4pm. She wasn’t answering any of my messages. We left to go for dinner and gave up waiting. We got back from dinner and had noticed new bedding and boardgames had been dropped off, which yes, is great. Although, my brother had left his brand-new trousers on the table which was were the blue blanket had also been. The host picked up the blue blanket but also picked up the trousers. I let the host know immediately, and their response was ‘sorry, it all got thrown in the bin’. Thankfully, these weren’t designer trousers otherwise we would have lost a lot of money. These trousers were £20, and I would like to be reimbursed for these.
Another thing to mention is that there are only 2 sun loungers on the balcony, and 0 sun loungers by the pool.
On the balcony, there is a faulty floorboard and myself and my brother both fell through this and cut ourselves. There was no warning of the floorboard.
You also only get one key for the apartment, which makes it tricky when 4 people are staying. You also get locked in from the inside of the apartment, and need the key to get out.
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