Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Along with coffee/tea in a common area, this smoke-free hotel has a 24-hour front desk and free breakfast. Free WiFi in public areas and a free manager's reception are also provided. Hotel Big Sur offers 30 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Bathrooms include showers. Housekeeping is provided daily.
Amenities
Non-smoking
Heating
WiFi/Internet
No pets allowed
Shower
Family friendly
Towels
Accessible by elevator
Housekeeping available
Map of Puerto Natales
Available Rooms
Ratings and reviews
8.6 / 10
Excellent(177 Ratings)
10 / 10Outstanding·May 2026
Rooms small but clean and comfortable. Staff very nice and helpful
10 / 10Outstanding·Mar 2026
The place was nice and easy to walkable over town!!
10 / 10Outstanding·Feb 2026
Everything
5 / 10·Jun 2026
When booking rooms for this trip, I specifically made sure the property had an elevator available. Once we get there we're advised that the elevator on property was a freight elevator for luggage only and not for guests. Our rooms were located on the 3rd floor.
The following morning we requested if there was anything that could be done about moving at least one of our rooms, I was advised the other rooms on the other floors weren't available due to prep for closing for the season.
Staff member James, was able to get the accomodations changed and make the stay that much easier for us.
Something, to keep in mind when booking as the elevator on the property is only for luggage, not for guests.
$$$$
Top rated by guests
8.6Excellent
(177 Ratings)
"Rooms small but clean and comfortable. Staff very nice and helpful"
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Puerto Natales
Available Rooms
About this hotel
Along with coffee/tea in a common area, this smoke-free hotel has a 24-hour front desk and free breakfast. Free WiFi in public areas and a free manager's reception are also provided. Hotel Big Sur offers 30 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Bathrooms include showers. Housekeeping is provided daily.
Amenities
Non-smoking
Heating
WiFi/Internet
No pets allowed
Shower
Family friendly
Towels
Accessible by elevator
Housekeeping available
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Big Sur. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Big Sur pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Big Sur?
We found 9 amenities for this rental. This includes non-smoking, heating, wifi/internet, no pets allowed, and shower.
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Free WiFi/internet · Garden · Toilet with grab rails
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