Sanctuary Hotel - En Suite Rooms

The where super friendly, help us change one of the rooms so we could stay together in two rooms next to each other. very clean rooms and good beds, overall really good.

When we got there the rooms where really cold, but we just increased the temperature and that was fine. other than that it was great.

Communication could have been a bit earlier in the day as we had already set off not knowing door codes or if anyone was going to be there to receive us. Ramsay did call us on route & apologised for the lateness of communication & even offered us an upgrade as we wished to check-in early due to a pending appointment in the city centre. Great customer service & pleasant to deal with. Good facilities provided should you need them. We didn't as only stayed one night. Good area of the city in a quieter suburb but not too far from the city centre (15 minute walk).

Although very spacious the suite lacked any character to the point of feeling drab & cold. Could be more welcoming. Although modern the bathroom was cramped with poor ventilation & the shower screen leaked causing a flood on the floor.

The concept of accommodation in an old building like this is a good one, and Craig the owner, has great plans for this site, e.g. a cafe. The room was neat and tidy and competitively priced and access was easy. It is located an easy walk into the centre of town.

The internal walls are very thin and you could hear people in other rooms talking and a baby crying.

It was a reasonably new build so in good condition.

The check in was very confusing, had to use app then a phone call from the owner asking for a hefty security deposit before they would release door code for us to get in. I asked why and was told by the owner because he didnt know me i could steal from his property, that was insulting. I have never come across this before. It was in an old church, the place looked abandoned on our arrival with nobody around. The local shop owner didnt know it was a hotel, we actually thought we were scammed at first. Also the rooms for such a big place were tiny.