The Hotel is very grand and had nice features, lovely big rooms, great location and even though its next to a busy dual carriageway you don't hear any traffic noise. Shame the Leisure Club was closed and no free parking. And unfortunately, I had issues with at lot of banging and stomping noises from the room next to me.

The room i was in smelt of really bad damp the rooms are dated, the bed was uncomfortable, the room was not cleaned properly and the bar prices were outrageously expensive.

I've been staying here some years now- and the whole place is very jaded. My shower wouldn't turn off, and a colleague's hairdryer didn't work- to be told they don't have spares (they do- just the receptionist that morning wasn't great!) However- the food is fantastic and most of the receptionists know their stuff! They are also undergoing refurbishment- so am hoping they get this done quickly, as it's a great place to stay when on form!

Hotel seems tired and the heating was unable to be turned off in the room which wasn’t conducive to a good nights sleep, however the food in the restaurant was fabulous, staff great and a good price.

This hotel is absolutely to be avoided, the other reviews saying this hotel is tired looking don't even cut it. This hotel is exhausted. Every room or hallway has a unique and disgusting smell. The room I had was battered and sad and smelt of mildew with damp staining on the walls and broken lights, furniture and exposed wires on the hairdryer. The shower had no temperature control, it was either the scolding baths of hell or arctic freeze. No in-between. The hallway carpet is stained and worn as well as there being a general sadness to the entire hotel. The only way this hotel escapes 0 stars is due to how lovely and friendly all the staff were and that the room was clean. Ultimately I'm happy this was a work trip because I'd be disgusted if I'd actually paid for it. Next time I need to read reviews better.

Location was good for me. Bathroom was tired can do with refurbishment.

Just nice

The room was far too hot! We had the radiators off, windows open in the middle of winter. The pipes were far too hot. Very uncomfortable. The double bed was so bouncy with no support and we kept rolling into the middle. Two of the most rubbish nights sleep for the adults, kids seemed to have coped well. Restaurant is lovely as is the food and the staff.

Clean and tidy but showing a bit of wear. Bed needed a new mattress or a topper as you could feel the springs. Breakfast ok but a lot of the items on the cooked buffet were not hot.

Give these guys the benefit of the doubt. They are refurbing. Nice lounge and bar. The staff work very hard. The breakfast was lovely. But they need to replace the damn coffee machine. The pool is currently closed till spring 2024. The plug sockets are ridiculous. (ALL Placed in strange places, most unusual.Take an extension lead) There are a lot If stairs (when the lift isn’t working). The meals are nice, if not a bit pricy. Car park is huge. We will be back.

"Disappointing Stay with Non-Functional Amenities" I recently stayed at Hotel and unfortunately, it was not a pleasant experience. The most significant issue was the non-functional shower, which greatly impacted my stay. Despite bringing this to the attention of the staff, the problem persisted throughout my visit. Additionally, the overall condition of the hotel appeared dated, and the carpet emitted an unpleasant odor. It's disheartening when basic amenities are not in proper working order, and the overall ambiance falls short of expectations. Despite leaving my telephone number and email address, I have yet to receive any communication regarding the issues I reported during my stay. Effective communication is crucial in addressing guest concerns and ensuring a positive experience. Unfortunately, the management's failure to follow up has left me disappointed and dissatisfied. I hope this feedback prompts improved communication practices and timely issue resolution for future guests

Lovely building exterior and both the bar and restaurant are nice, however the hotel is a little happy. It needs a lick of paint and replacement carpets. The rooms and furniture are really old fashioned. The hairdryer and the bath plug was missing from the room. It took over two hours to supply these.

The hotel was very friendly and clean would stay there again.

The twin room was definitely far better than double room I have stayed in previously. The hotel is gradually being refurbished and some areas are better than others. Going in the right direction

One of the window handlesnwas broken so i couldnt shut the window, it made the room rather cold

Make the "No Entry" exit to the property less prominent / signed because easy to spot in the dark at night on a busy road but very hard to then quickly read that the actual "Entrance" is next left

No lift, no gym, no sauna. Too expensive for a hotel without the metioned facilities

We had a lovely stay but unfortunately we paid £144 for the weekend and was not informed when booked that the pool facilities would be closed very disappointed to pay this much and not get what we paid for

The staff were friendly.

To be fair a large and reasonably comfortable hotel with a range of facilities in an accessible location. But the water pressure in the shower was terrible. And the refurbishment work starting with a drill outside our window at 7.30am did little to enhance our stay. Rooms unremarkable, ok but tired, and no usb port to use the Wi-Fi. Just average with some irritating points.

Great location and excellent price.

It was terrible. Rooms are in bad shape, walls covered with mould. Lift is not working and it has not been since my last visit several months ago. I booked a room with king bed and realised they have put together 2 single mattresses which too were in bad condition.

Booked for the pool and was closed for refurbishment, was not warned or emailed. Very loud could hear everything going on next door. Rubbish mattresses.

Lovely staff very helpful and friendly. Lovely food and drink.

the place was fine though somewhat tired and frayed round the edges, It is close enough ( 6 miles) to NEC. pool spa was good room was quiet and got a fair sleep. had two dinners and both were fine breakfast was good too. all in all good value for money

We stayed on a Saturday night, arriving tired and looking forward to a shower and sleep. The ‘King’ bed was actually two single beds pushed together. The radiator couldn’t be turned down and when we opened the windows the noise from the bar below was unbearable. We complained to the hotel but they have not responded. 0 out of 5.

Great stay at this well priced hotel. Comfortable and sports bar is great

the extractor fan was caked in dust and wasn't the cleanest. Alarm with red flashing light woke us up twice around 5:30am/6:30am. I was shocked that on arrival, we were charged £10 to park in the car park!

Reception, Bar and Restaurant staff were most helpful and professional. We enjoyed our evening drinks and meals. The room was functional with springy soft mattresses. The bathroom extractor and light above the mirror didn’t work, but the shower was really good and the room temperature just right. It has plenty of car parking and is at a good location for the NEC and airport. In summary, this hotel has excellent staff but the property needs updating and redecorating - apart from the general public areas.

Absolutly disgusted! Room was booled for 3 people yet given a double room, spoke to hotel manager he rectified it on the friday night then we left a review with expedia the same night explaining we should at least have a bed for our son. Next day we came back and our room keys were disabled, spoke to reception and the general manager came put and said the reason he did it is because we left a review with expedia!! Yes i got irate because we could access our room to get medication or pur sons milk, we were then told to leave! Lost money and lost time with a family member qho is terminally ill. Disgusting , we want a full refund

Fire alarm kept going off early in morning

Cold shower, TV had no signal and fire alarm going off in the morning! All in all a bit tired. But the food in Harry’s bistro was lovely