Hilton Rose Hall an All-Inclusive Resort
About this resort
Located in St. James Parish, this attractive resort for $389 per night is a fantastic choice for your next break. Resort with private beach, full-service spa Catch some rays on Hilton Rose Hall an All-Inclusive Resort 's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Hilton Rose Hall an All-Inclusive Resort offers 495 accommodations with free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. 48-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily. A private beach, 4 outdoor tennis courts, and a complimentary water park with a lazy river and waterslides are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Garden
Family friendly
Map of St. James Parish
Reviews
4.3/5.0
Excellent(1,920 Reviews)
4.0
Our family enjoyed our stay at Hilton Rose Hall over spring break. There was plenty to do on-site between the pools, lazy river, beach, golf, spa, and other ammenities. The property is clean overall. (Reserve your pool seats early, they go quick!)
Pros: Nice, clean location very convenient to Montego Bay airport. Gorgeous views of the ocean and you feel like you're in paradise. The breakfast buffet was excellent, we enjoyed that daily. We had dinner reservations all but the first night, the food was decent. Drinks were yummy and readily available.
Cons: Customer service was very lacking before and during our stay. It took me many international calls to obtain the shuttle from the airport to the location. I eventually had to get an email address because concierge was never available and was waiting until the day before arrival whether I had a ride or not. Also, we needed items during our stay for our room and had to make multiple calls to receive them.
We attended the lobster fest (additional $175 charge), and aside from the lobster, it was the same food as the buffet the night before. The Michael Jackson show was fun that was part of the evening.
I booked a spa facial and was charged an additional $60 in service fees that wasn't advertised or explained, aside from it not being the tip.
Our room was fine, beds were comfortable, but the bathroom needs a total gut. The tub had porcelain repair on top of rust.
Overall, we had a great time and would stay here again.
5.0
This hotel is awesome, and the Best customer service ever! Thanks to all the staff, but special thanks to Vinessa and Preston,but seriously, everyone was so nice and friendly. Great food, and thanks for having a Jamaican food selection! Thanks all!
5.0
This hotel is awesome! The Best customer service ever! Thanks to all the staff, but special thanks to Vinessa and Preston! Great food also, especially loved the Jamaican food selection. Thanks!
5.0
We had a wonderful family vacation! The resort was beautiful, activities were great, staff is amazing!
1.0
We paid a 5-start pricing over spring break for what was supposed to be a 4-star hotel that was renovated in 2021. Even billing this as a 3-star hotel would have been horribly disappointing. If we had paid much less and went in expecting a 2-start hotel we could have reconciled the 50-year old condition. It was like staying in a soviet building by the beach. I am shocked that Hilton is even willing to keep their name on the resort, let alone the liability it presents from a safety standpoint: emergency exit stairways with rusted off handles, cracking balcony supports (think Miami condo collapse), hallways that had not been vacuumed in weeks, crumbling drywall, ripped carpet, corrosion anywhere you found metal, lifeguards that were MIA, and paper-thin walls. And you ought to bring hundreds in one dollar bills, because every interaction with staff brings the expectation for cash tips. Directions to the bathroom...tip. Info on children's activities...tip. Making change in order to tip...tip. This created an awkward experience, especially when being served hockey pucks for steaks, the lowest end beer and liquor possible, and staying in a rundown resort. If you are used to staying in hostels and could find a cheap way to stay here in the off-season it might be what you are looking for, but it was a horribly bad experience for us and our two kids. Final thought is that the odds of getting injured here are high, and health care is non-existent. Don't risk it!
5.0
My husband and I had a wonderful time at the Hilton Rose in Montego Bay. Staff was very friendly and beds were very comfortable.
3.0
Everyone listed along with everybody else were great our entire trip.
Preston - front desk/bell man
Joyce - pool
Marlon - helper
Jermaine and everybody at the upper bar deck
Aaliyah in the cafeteria
DPT Oraine H. in the cafeteria
Michael from the omelette station
Rooms: Clean, Spacious, Ocean view rooms were perfect.
Hotel: Clean and up to date.
Pools: Clean, spacious, plenty of lounging areas
Plenty to do around the resort.
2.0
Some of the staff need the appropriate training on customer service. My experience wasn’t a pleasant one and I will not be staying there again. The rudeness outshined the little staffs that would have made the trip pleasant. I purchased items from the gift shop and the cashiers were discussing shoes and hair as I waited to cash out my items. I’ve had staff told me to get off the toilet while using it so they could clean it. I’ve traveled to many hotels and this by far was the worst. I will never book this Hilton hotel again and even if I’m getting a treat to stay for free I would never go. The best part of my trip was the food.
10.0
Loved our stay ! Andre was an amazing bartender and we loved seeing her daily ! We celebrated an 18th birthday during our stay it was amazing ! The entire trip was so enjoyable
8.0
The property was beautiful. The staff was great. We did, unfortunately, have a very noisy family next door who argued nearly every waking hour. We called down to guest services and were told that they would have security assess the situation but nothing changed.
4.0
First time in jamaica and honestly i was super disappointed with the resort. Food bad
8.0
I enjoyed my time. The food was beyond my expectations. The service was consistently excellent. The beach and pool were nice and I loved the East Beach option for a quieter time. The drinks selection (quality) and rooms coupe use improvement. I beleieve the rooms were renovated, but they still are pretty old and the AC unit is loud when it comes on. I am impressed how clean the rooms are, despite the wear and tear.
8.0
I took my granddaughter to the Hilton/Montego Bay to celebrate her 23rd birthday. Our overall experience was great in terms of activities. We had a ball! However, I rated the hotel lower in terms of cleanliness of the room. When we arrived there was a half roll of toilet tissue in the bathroom. I waited three hours for them to bring toilet tissue. We were also locked out of our room on two separate occasions. When housekeeping left out of the room, the door latch/bolt locked from the inside and locked us out of the room. We also had to call to request clean bath cloths and towels. Overall, we had a wonderful experience and plan on returning.
4.0
Staff were not friendly. Needed assistance with the safe in the room and they acted as if it was an inconvenience and not a good time.
8.0
Beach is full of seaweeds, water is discolored.
The lazy pool was the best feature.
Rooms are dated.
Food was delicious?
Staff were incredible nice.
I wouldn’t say it’s $500 a night.
8.0
Most of the staff were VERY friendly and courteous. Especially Oneil, who carried a rake on the beach and scrounged-up some cigarettes for my gf. She was supposed to be quitting but couldn't do it, so he helped. The room was clean and comfortable and the drinks were usually mixed quite strong. No need to leave the property, but I recommend taking the free shuttle to Rose Hall Main Street for some decent shopping, just try to avoid the cruise ships and you'll have the place to yourself. The food was generally decent but nothing to get excited about; a little on the bland side. The best meal I had was at Moonstone.
8.0
The food is really good. Most of the staff are welcoming and friendly but there are a few that could stand to learn the Hilton standards...like the main pool bartender...ehem
The facilities were ok and the disco left a lot to be desired but alcohol choices were on point. They are a good property with thoughtful and competent staff. Two pools for the fun or chill at heart and enough beach front to satiate the keenest beach lover.
10.0
The staff was extremely nice and food was great
8.0
I liked that they had a variety of different food options. All of the hotels staff were very nice. My room was cleaned daily. I didn't like that the hotels outside water amenities was none. Hotel stated it would have outside snorkeling and other things. This was a no. I also think that the teens game room could have more games and activities. This room is big enough to have so much more.
4.0
Please please please do not stay here. Save yourself the time ans money. I know the name says "Hilton", but this place is CRAP. The room is equivalent to a 2 star hotel in America. We were switched twice between rooms because the water pressure in the shower was so bad at times no water could come out.
The staff is rude. Its as though they hate their job. Eveey now and again, you may run into a staff mbr that is helpful with a great attitude, but that happened 2 out of every 10 interactions with staff. Theh stay was so uncomfortable for myself and my family (we were in 3 separate rokms, we opted to go home (in Canada) early.
The beach is completely filled with seaweed. We paid over $300USD just to go to a better beach off the resort. That day excursion to that beach in Negril was the only good thing from the trip.
The food was 2 or 3 out of 5. It depended on the day.
For context, this was my 6th trip/vacation of the year and the only one that was bad from the moment we entered the lobby. My mother, who has very low standards said she was so sorry she ever soent any money to be there. My guess is this resort was likely amazing 30yrs ago, but noe it is rundown and extremely dated with staff who clearly hate to be there.
10.0
4th time here. Love it
10.0
I've been to many all-inclusive resorts in Jamaica and this was by far my best experience. The food was delicious the service was GREAT. The activities were GOOD. Everything was EXCELLENT. The only thing I would say is some of the property could do with some upgrades, but overall the property is good!
2.0
Beds not that comfy, no comfortable chair in room with queen bed, bath towels not enough and we had to call multiple times and they still delivered face towels, food was okay but it’s like they run out of ideas, I was hoping for real Jamaican food, drinks were awesome, additional activities very expensive
8.0
The staff and service was by far the best service. Went above and beyond. At all levels they were kind and welcoming. Very accommodating. The food was amazing. So much to do for activities both on and off the resort. We had a spa day and it was amazing. Had my hair done and loved the service. We had two different rooms. It was hit and miss for hot water for each room. My room I had to wait 10 minutes for hot water and it would only last for 3-4 minutes some days. My son had hot water the entire time. I can’t complain. We were i. Jamaica! Can’t say enough about the service. Amazing!
10.0
Awesome food
10.0
Thank you for a wonderful service, hospitality and making our stay memorable. Three cheers to all the staff who were very courteous, kind and helpful!
6.0
The staff was very nice. But the restaurants were not good. The food was cold at each place we went. We were also told one reservation we had was canceled due to weather. But when we walked by it was open and should have been notified.
One day we got a cabana that was supposed to have butler service. He barely came to check to see what we needed. And it wasn’t cheap
I do not recommend this resort
4.0
The room is very outdated for a 5 star resort not to mention the bathroom also it’s extremely small
8.0
Amazing stay
6.0
Food was not edible. Two members of our part became food sick. The in house nurse was called a they wanted $1300 to administer an IV. They were not concerned with their illness but instead worried the review we would leave.
8.0
Please please please do something about the stray cats. If Hotel stayers are allergic its very irritating that a nice lunch or dinner can be ruined by cats roaming around. Please have them removed from the property.
2.0
Not enough beach front
8.0
There was one restaurant that I didn’t like the food. Other than that it was amazing. The food, entertainment, staff and facilities. Check in was smooth, to being placed into our room. I would definitely check in again.
10.0
First trip international and loved it. My niece and i celebrated our birthdays. The property was so neat and organized and the staff was excellent. They were very polite and so attentive.
10.0
Lovely resort ...cant wait to go again
10.0
Amazing location with superb staff and multiple options for relaxing and enjoying your stay. This location is great for individuals, families, or couples… the staff here sets a high bar for excellent customer service… they met and exceeded every request !
10.0
The food here was amazing. The staff members were professional and kind. I would highly recommend if you're looking for an all inclusive with authentic Jamaican food.
10.0
The Hilton hotel is amazing , the food was delicious 10/10. The staff were very friendly!! I would definitely recommend anyone to stay here.
10.0
Great place to stay and great golf! The hanks
10.0
The room is clean, the staff is nice and friendly and food is wonderful!
FAQs
How much does this resort cost compared to others in St. James Parish?
The average price for a rental in St. James Parish is $119 per night. This rental is $270 above the average.
Is parking included with this resort?
Yes, parking is listed as an amenity at Hilton Rose Hall an All-Inclusive Resort . For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Hilton Rose Hall an All-Inclusive Resort . Enjoy the water!
Is Hilton Rose Hall an All-Inclusive Resort pet friendly?
Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hilton Rose Hall an All-Inclusive Resort ?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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