Staybridge Suites - Louisville - East, an IHG Hotel
About this hotel
Comfortable Louisville hotel in Middletown with free breakfast Along with a fitness center, this smoke-free hotel has a seasonal outdoor pool and a business center. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include self parking, conference space, and laundry facilities. Staybridge Suites - Louisville - East, an IHG Hotel offers 94 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. Televisions come with satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, microwaves, dishwashers, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
Balcony / Patio
Dishwasher
TV
Gym / Fitness Center
Map of Jeffersontown, KY
Hotel in Jeffersontown, KY
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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Reviews
4.0/5.0
Good(457 Reviews)
3.0
Ants in our room, remote didn’t work, and the smoke detector kept beeping.
4.0
Breakfast buffet was nice, most of the staff did not speak eanglish so it was hard to get items when they were needed. 4 days 3 nights and had to go get our own towels from housekeeping and take out trash. Pool was clean but closed... kids were not happy. Free laundry very helpful!
5.0
Nice clean and comfortable. Joni was great. Afternoon desk attendant was great, let us stay in parking lot after checkout to attend PGA Championship. So helpful
2.0
We enjoyed our stay and had a nice room and everyone there was amazing but the one problem is they charge $10 a day parking for hotel guest that’s ridiculous. We had thousands of people come into town for an archery tournament and I wouldn’t recommend the hotel to anyone just because of that if they would fix that problem, they could probably get more of our archery team to stay there.
1.0
Non smoking room was very smoky smelling. Talked to the front desk and they were sold out due to derby weekend and couldn't do anything about it, very poor water pressure in the room, bed had a divot in it needs a new mattress bad. Paid 2,200 for 4 nights during Derby. I would stay somewhere else for this price.
5.0
This place was amazing! Quiet room. Great breakfast. Friendly staff.
1.0
Typically very good chain and excellent accommodations experienced over many stays. This time not so much: amenities non-existent or over the top cut rate. A security deposit equaling the room cost tacked on to cc charge….still there. $10 was added for pay to park in a traditional chain hotel with dedicated parking!! I had to ask about the deposit and parking add-in’s as they were not described.
3.0
Fire Alarm went off from teens vaping. My tiolet didn't flush.
4.0
Decent place to stay but will definitely skip the breakfast next time it was not good. Make sure if you plan a trip be prepared to pay 10 a day for parking plus a deposit plus the cost of the room.
4.0
Hotel was nice. Doors in room were missing knobs, noticed hallway door missing knob too when fire alarm went off and no one could open it.
1.0
Did not enjoy our stay. We stayed 3 nights. Our room was right above the dining room and lobby. Between 5:30 and 6:00 am we were awakened by the sounds of plates and utensils clanging. Each night we could hear the hotel staff talking (not even quietly) until 2 or 3 in the morning. The bathtub in our room was gross and had a huge hole in the plastic that would make it impossible to clean or sterilize.
5.0
Great room with lots of amenities
1.0
Very noisy. Big party going on for 6 hrs in lobby & we were right near there.
I asked for a blanket & never got one.
We never got our $100 deposit back on credit card either.
1.0
TV and phone in room didn’t work. Bath tub was filthy and dirty! It had not been cleaned.
3.0
Great stay & staff. It just needs an update inside.
10.0
Ameneties
2.0
Too many Stinkbugs alive in my room and I was told I had to live with the problem because there was nothing that they could do about it. My granddaughter was terrified of the bugs
10.0
The woman who worked at the front desk was very professional and friendly. The room was clean and smelled good. The nice woman who was making breakfast greeted every guest with a good morning.
8.0
A bit small and outdated, stayed one night so it wasn’t too bad
10.0
I liked the layout ot the rooms and the ameneties. It was comfortable and well taken care of.
8.0
It was quiet
3.0
My twin boys and I enjoyed our stay. We were in town for Junior Olympics. The hotel was central to a lot of food places. Breakfast was great each morning. We were welcomed by fresh peanut cookies.
2.0
My overall experience was really good, i only have a few gripe’s about my stay. First of all i didn’t really like the fact that there was a $100 dollar accidental fee although refundable sometimes my bank sees things like that and want to hit me with overdraft fees on the account that i don’t like keeping money in my checking account because of fraud. Only keep just enough for things like this and purchases here and there. I also wasn’t to fond of the fact that even though i stated that i was disabled my room was upstairs and really far away from the front desk. Even with an elevator ride i had a long walk, the front desk worker said i could park around back and id be much closer (which i was) but then i had to walk up two flights of steps! So i was kind of in a d*mmed if i do d*mmed if i didn’t situation. With all that being said there was a lot to choose from at breakfasts but the quality of some foods were not so good but i still enjoyed somethings. The dinning room wasn’t very spacious there was very little room to sit with my family to enjoy our food. Actually the whole area (breakfast bar included) was not very spacious, all of us kinda just rubbed elbows at times. But all in all my stay at the hotel was very pleasant after i got past those little issues!
6.0
For the most part it was okay. Check in was smooth. You had to slam the door for it to shut all the way. There were dead bugs in the light fixture in the ceiling. The shower/faucet was broken. We stopped by the front desk before going out, was told it would be fixed or other arrangements would be made. When we returned, it was not fixed. A new front desk person did not see a work order or a not from the previous person and not sure what she could do. Luckily the maintenance person was on the property and could fix it. Was just a big inconvenience.
10.0
This is my first time staying here but I will definitely book future stays. They had fresh baked cookies upon arrival, fire in the fireplace, the dining area was decorated for Christmas. Mon-We’d they do an evening social with a hot snack and drinks. The room was perfect, I travel with small children and having a full kitchen was exactly what we need. Drawers in the bathroom vanity so you can actually put your stuff away (we were staying for a week), plus a usable closet! The staff was so friendly.
3.0
The room was extremely dusty the rug had a red stain on it the fridge had hair on the inside
5.0
Breakfast was fabulous!
4.0
Nice property for the price. Breakfast was decent with multiple options to choose from. Staff was very friendly and accommodating.
2.0
The staff were very professional and personable, friendly. The room was terrible, located next the lobby near the stairs and ice machine; first floor with windows facing the front of the hotel parking lot. Noisy. Our room door was often pulled on at all hours as if to be mistaken for some sort of service door. The room had old carpet that was pulling in places, the ceiling was peeling in the bathroom, the shower tub was also peeling. We paid full price; not inexpensive. The carpet and couch looked like they needed a good, deep cleaning or replacement. The kitchenette was clean and our bed linens were clean and decently comfortable. We were given limited towels. Unfortunately, our room was very disappointing for the price point.
2.0
I like having clean towels every day shouldn’t have to ask for them like my beds made and trash empty
3.0
Very clean and neat, a great place to stay, and nice to have a room with a kitchenette!
2.0
room was dirty
2.0
They shut the hot water off after check out time and don"t turn it back on due to a boiler leak from 3-5 pm. We needed the shower at 3 pm for an event. We were unable to shower.
1.0
Three night stay for three people. I booked a suite for my two sisters and myself. We were visiting family in Louisville. There was a queen that my sisters shared. The pull out was twin sized even though it. Was advertised as double. There was no bedding, pillow, sheets or blanket. I called before leaving for dinner with family. Asked that it be brought while I was at dinner. Nothing there when I got back after 9:00. Went to desk and was told they forgot. It was cold that night but thermostat was locked and could only get AC. Next day maintenance came and unlocked it. Friday night after we returned from family event, the door handle fell off and we were stuck inside room. Called desk several times but phone didn't work. Person couldn't hear me. Finally reached someone. They came down and got us out. Maintenance came hours later to fix it. No one came to empty trash or leave clean towels. The kitchen floor was sticky upon our arrival. I found housekeeping and paid her $10. To empty trash,leave towels and mop. I think the worst of all this was being stuck in the room with no way out. The pull out was not comfortable. Maintenance who fixed the door asked to check bathroom. Toilet in the room above broke. It had leaked into our ceiling but wasn't dripping. He just wanted to make sure.
3.0
Not happy about paying for parking. Was not made aware of parking expence untill we checked in. Poor check in parking for temporary park for check in. Other than that it was perfect...
5.0
Nice clean, spacious room
5.0
All
5.0
Our stay was convenient and very good!!
3.0
door didn't work correctly, had to bust in the door to get it open. Bathroom wasn't clean, the tub had black stuff in it, i wouldn't even take a shower because it was so nasty.
5.0
One of the best staffing properties we stayed at. Front desk and maintenance staff were friendly and very helpful. Thanks and we will stay again.
FAQs
How much does this hotel cost compared to others in Jeffersontown?
The average price for a rental in Jeffersontown is $103 per night. This rental is $5 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Staybridge Suites - Louisville - East, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Staybridge Suites - Louisville - East, an IHG Hotel. Enjoy the water!
Is Staybridge Suites - Louisville - East, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Staybridge Suites - Louisville - East, an IHG Hotel?
We found 9 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and laundry.
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