Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel
About this hotel
Nestled in Oakbrook Terrace, this charming hotel for $129 per night is a great option for your next trip. Comfortable hotel near Oakbrook Center Mall This smoke-free hotel features a 24-hour fitness center, a bar/lounge, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite. Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel offers 112 accommodations with DVD players and safes. Flat-screen televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily. Recreational amenities at the hotel include a 24-hour fitness center. Guests under 16 years old are not allowed in the fitness facility.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Balcony / Patio
TV
Map of Oakbrook Terrace, IL
Reviews
4.2/5.0
Excellent(924 Reviews)
4.0
It was a cozy place đ
10.0
Good
1.0
Took a trip to decompress from stress what I anticipated as a peaceful night started out with one of the staff members playing the pricing game with me as far as the incidentals which the amount is ridiculous the hotels ask for a 150 dollar hold and the rooms are outdated and appliances as well my appliances had what looked to be rust and I have no idea what the stains were on the glass part of the microwave. Before checking in he was nice after I stated my concerns about the amount of the incidental fee which he was giving me a courtesy discount and dropped it down to 50 dollars which was in my personal opinion too much he went back up to the 150 because he didnât like my personal opinion which he considered it to be an argument and I wasnât arguing I also stated other hotels donât ask for that much. Needless to say I will do extensive research before I make reservations at another hotel and I will not be returning to this particular hotel again.
2.0
I really appreciated all the staff working here! Very friendly, helpful & positive.
Rooms: very spacious, but a little worn. Water for shower never got hot.
Breakfast: nice free continental breakfast. Food was good. Waffle maker not in service & only whole milk available.
Parking can be difficult if you arrive later at night.
3.0
It was an awesome experience to stay at your property . Me and rest of the family enjoyed it very much . The hotel is clean and the staff are and so kind and courteous. . Breakfast is so delicious. I will definitely recommend it to my friends and family. Keep up the good work and more power to you guys .
5.0
Not enough parking for patrons
3.0
Everything was perfect
2.0
The site listed dining options or a bar but did not have available. Breakfast times listed not accurate for the days of the week. Dishes, utensils, coffee pot all dirty and required cleaning before use. The TV's offered in both rooms were drastically crooked and nearly ready to fall off. The bathroom sink leaked at all settings.
1.0
No idea what the property was actually like because when my husband and his group members showed up they were told their rooms were no longer available. They had a performance that night and were traveling, arrived only to be told their reservations had been canceled at midnight, but no one called to check and see if they were enroute or what their eta would be. Then they had to find a new hotel at almost 3 in the morning and paid significantly more for the last minute booking than I had paid for their rooms here well in advance.
2.0
Property not well maintained, inadequate parking, noisey, poor customer service! Will not stay at this hotel again
1.0
Staff was nice... and that's about it for what was good. Checked in at 5pm but room not clean yet so changed rooms. Not enough parking for guests so cars and semis lined up along street out front. Stairwells NASTY and hallway smelled of urine. Couch and chair all stained and gross. Cabinet door at sink off hinges. Hair dryer didn't work. Shampoo conditioner body wash all filled with same sudsy thing so couldn't condition hair. Breakfast unimpressive.
5.0
everyone was very kind and wonderful would definitely stay again
2.0
This hotel is disappointing overall. The room was dark and dingy, and filthy upon arrival. There were cobwebs everywhere and we literally walked in on two spiders mating under the framed wall art adjacent to the entrance. I did not have high hopes at that point.
Our one year old was walking around barefoot right when we arrived, and the soles of her feet were black with grime. Thatâs when I went to the front desk and complainedâthey came and did an okay cleaningâthe only service we received during our 5 night stay. They offered to shampoo the carpet but said they couldnât because we were in the room. Maybe keep the rooms clean when theyâre not occupied? Just saying.
Thereâs just so much to complain about, so hereâs a list: the shower barely ever got hot; the bedroom TV is falling off of the mount; the couch in the living area is nasty; the dishwasher wouldnât open, and when we tried using it, it basically fell out of the cabinet; we booked here because we need a kitchen because of the toddler, but they do not provide sponges and expect you to use a towelânot cleaning my babyâs bottles with a nasty towel; and breakfast has no variety and was one of the weakest Iâve seen in comparison to similar hotels.
There is a side door so you donât have to lug your belongings all the way to the front door of the building, but the card reader was broken so guests were keeping the door open with a rock; worse, random groups hang out next to the door and drink.
5.0
Justin was so welcoming and everyone overall has been lovely
4.0
Quiet, clean and comfortable
2.0
This was a great place for an extended stay in a safe and upscale area close to lots of shopping and freeways. The front desk staff were very friendly and the housekeeping crew were very helpful and attentive when we needed more supplies or our room freshened up.
5.0
The stay was pleasant. Only gripe is that there was moldy coffee left in the pot.
3.0
Check-in was great and welcoming. The room was disappointing and overpriced for the lack of quality. There were old and stained appliances and furniture in the room. Time for an update.
4.0
Rooms could use some updating. There was a stain on the couch. The refrigerator was rusting on the front and the nonsmokers room smelled like smoke.
5.0
I really enjoyed my stay at the Staybridge hotel . I will be staying there again. The staff was really helpful and so pleasant.
4.0
really nice, affordable hotel
4.0
This is an older property and shows its age in the lobby, rooms etc. (e.g., the fridge in the room was ancient!). It is apparently under renovation, so it may get a new look soon. The lobby and dining areas are spacious and the room I stayed in was decently sized. Front desk staff was friendly and accommodated my late checkout request to an extent.
2.0
Employees at reception were very friendly and helpful. Our room was very clean but the elevator and hallways were not. The bed was very comfortable with nice linens but the couch was not comfortable and should be replaced.
3.0
The suite was great and the customer service people at the desk was helpful and friendly. I had a issue and it was resolved right away.
1.0
we book with hotels.com and when we arrived and he did call the front lobby guy he told us they dont have the room we booked for and have an alternative instead for the same prize. the place was horrible and disgusting and moldy and cracks and half of the hotel area was still underconstruction and i donât understand why rating was average around when the place looks like 3 out 10. they also took a deposit of $150 on top of my booking of $178 i never had this issue from a previous hotel stay and never got charged almost double just for deposit.
1.0
The room had a smell and the bathroom was really dimly lit, lights missing and out, phone did not work in the room, flashed in the dark all night, tv was pixelating and flashing on and off. Gm was rude and they stole from me
1.0
Denied room due too Ii d issue
1.0
They very racist. Me and my kids was not in a hotel more than 30 minutes we got kicked out because I went downstairs to them with a concern about what someone say to my kids. The man got mad at me and told me I can get out his hotel, and now they would not refund me my money. p
5.0
We really enjoyed the friendly and compassionate employees.
1.0
Employee working the front desk seemed to be having a bad day. He talked to us with an attitude. When asked about the incidental fees he quoted us at $150 but the paperwork on the desk said $75 incidental fee. There were two prices for incidental fees and it was very confusing to the employee. The water in the bathtub came out brown with debris in it. We could not shower during our stay. I called down to the front desk and the employee said âthey should have told you about that before checking you in.â He offered no accommodations for our problem.
1.0
They where running dehumidifier on three floors which means it was mold and moisture due to a Fire main busting I tried talking to the general manager and he was just as nasty as he wanted to be it was dogs staying on the third floor and it smelled like dog poop the entire stay
5.0
Outdated appliances. Old room compared with common areas... but ok.
1.0
I was so very disappointing in the customer service at this hotelâŚI booked a 2 bedroom suite and called twice to check on my reservation to make sure everything was okay they told me everything was good. I arrive and they tell that I no longer have that roomâŚ..I booked this hotel specifically for that particular room and nobody called me or told me that there was an issue. Then getting to the rooms that I didnât want they were dirty. The manager on duty and the guest service agent was not at all sympathetic to the situation and it was my birthday thatâs why I chose to stay there. Very disappointed I work for a hotel as well and it could have been better customer service than that.
1.0
The whole hotel was run down. My hotel room had marks all over it and had blood on the floor.
2.0
good shower, wonderful breakfast.
5.0
I like it. The staff is very courteous and helpful. the hotel is missing some entertainment for kids.
5.0
It was clean. We like Staybridge Suites because it has the separate bedroom deom the living space.
4.0
Terrific property; we would stay there again; good design; needs a little TLC in lobby and room maintenance; friendly and attentive staff; 5:30 am fire alarm was a bit upsetting but handled well by management
5.0
Quiet and comfortable
5.0
Front desk rep was very pleasant. She never seemed bothered no matter how many times we came with questions
FAQs
How much does this hotel cost compared to others in Oakbrook Terrace?
The average price for a rental in Oakbrook Terrace is $132 per night. This rental is $3 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didnât find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel?
We found 7 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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