This is my 3rd time staying at this hotel. We chose this one because of its cleanliness,location and comfort and professional staff.

5 stars hotel

Great Place

Property was quiet especially for it being New Year’s Eve

Rude

The breakfast was good, staff was great. Room was clean and ready.

A bit rundown facility. Noisy AC, light near washing basin is not reliable - gfci needs to be reset every time . Location is good, though. Stuff is helpful and breakfast is fine.

Check in was fast. The room was spacious with lots of amenities. The bed was very comfortable.

Great area filled with restaurant options; spacious room; and great breakfast

Fine, great value

Great hotel that needs work. Breakfast not up to standards of a hotel like this. But still a nice stay.

My go-to hotel in the Memphis area.

We were very pleased with our accommodations. The only issue was the housekeeping only came in one time during our 4 night stay. We were able to go to the front desk and get fresh towels without any issue. The hotel note said that all unhung towels would be replaced and they were not. Location was great for us.

Upon arrival and check in, I was given an accessible room which I did not request. The front desk staff made a snide comment about not setting off the fire alarms which seemed biased...I was trying to figure out what about me gave off the impression that I smoked. Their policy stated that on the 3rd full day of stay, your room would be cleaned. I stayed 4 and my room was not cleaned. I brought this to the attention of the manager on duty, Trey, and he simply said " I apologize". He didn't offer fresh towels or anyone to come and take trash out or tidy the room...I had to ask for fresh towels. Lastly after leaving the property, I left my house keys and called the hotel back to confirm they were there. I asked several times what was the protocol to have the keys shipped to me. The front desk staff stated the manager would be in contact. A manager never called and I ended up calling the next day to discover my keys were mailed. I then asked again about a tracking number or if signature was required for the packaged to be received. The front desk person, Sheanna, only stated the manager had taken care of the manner. The next day I discovered Hyatt/Germantown had charged my debit card without permission to mail my keys. Granted, yes I left my keys. But I asked several times the protocol for the keys to be mailed. It was wrong and deceiving for Hyatt/Germantown to charge my card without speaking with me first. Never will I stay at this location.

The hotel is in a nice location, close but not too close to major streets.

Hotel check in was fast with friendly staff. Room was ver clean and comfortable. Close to shopping and restaurants.

Breakfast was one of the best of any hotel I've stayed in.

Very Very neat snd clean!!!!

Very nice, clean and comfy

We loved our spacious room and the king bed was very comfortable. The desk clerks were all so helpful and courteous. We couldn't have asked for a better hotel stay and we will DEFINITELY stay at a Hyatt again!

Wonderful staff. Clean and quiet. Rooms spacious and comfortable bed. Would definitely stay there again!!

Hotel is in a quiet location. Several restaurants nearby. Rooms are very large and clean. The gentlemen at the front desk were fantastic. Nice breakfast each morning. Would definitely stay here again.

All good . No surprises

Breakfast was good rooms were large and comfortable and the staff was fro and helpful.

Friendly staff, clean hotel

Check in was easy. Everything was clean and comfortable. Loved the shower. Had a great stay. Will definitely use in the future.

Very nice hotel. Highly recommended

Pool was very dirty

The woman that checked us in said breakfast was until 930-it ended at 9. Power went out at around 6 on our 2nd night until around lunchtime or later the following day - no discount given even though we were told there would be. The pool didn’t appear to be as clean as it should’ve been - even had a latex glove floating in it, which is disappointing as it was one of the things my girls looked forward to.

Clean and quiet. Safe. Comfortable beds. Checkin lady wonderful. No extra blanket for hide-a-bed. Water leaks on tile floor making floor slippery.

All was great!

Easy check-in, easy parking, comfortable rooms and beds!