Genting Hotel
About this hotel
Located in Marston Green, this attractive hotel for $116 per night is a great option for your next trip. Lakefront hotel with 18 restaurants connected to the convention center in Birmingham 18 restaurants, a full-service spa, and a casino are available at this smoke-free hotel. WiFi in public areas is free. Additionally, an indoor pool, 5 bars/lounges, and a health club are onsite. Genting Hotel offers 184 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. 42-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool, a health club, and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Laundry
Hot Tub / Spa
TV
Map of Marston Green
Reviews
4.5/5.0
Excellent(1,007 Reviews)
5.0
I enjoyed my stay and all the amenities
1.0
Wifi was verrrrrrrrrrrrrrrrrrry BAD. Almost not available in my room. And the signal was also very bad. Then these made me had almost no internet connection.
3.0
Cold shower
3.0
The hotel was great the rooms were big and comfortable with nice amenities.
The staff were very good and helpful.
The huge letdown was the breakfast at £15 a head was truly atrocious. The staff were doing the best they can and were not the issue. The whole thing is badly laid out and disorganised. First of all they only use half the restaurant which is totally inadequate for the amount of diners coming for breakfast. Everyone is crammed in virtually on top of each other. The food areas were small narrow and not enough room to move. The cold food was ok but the hot food was diabolical. Most things empty. No choice of eggs it’s either scrambled or nothing unless you’re willing to flag down a staff member and have eggs made specifically for you. Beans were watery. The bacon when you could get some was as tough as leather. It was totally awful and not worth the price they charge. I’ve had better at a premier inn. The only really good thing was a decent selection of fresh fruit.
All in all a totally horrible experience.
By all means stay at the hotel it is excellent but do not have breakfast go somewhere else. You’d get better at a motorway diner.
5.0
Great hotel, very welcoming & Clean.
One of the best nights away in a long time
!
2.0
Really not worth the £300 I paid in the slightest. Half of this maybe.
A couple of long hairs by the bed that weren’t ours.
5.0
Amazing from begining to end.
We kindly got given an upgrade from family room to the Newyork suite.
The room was perfect, spotless everything look like new very well looked after. Staff were lovely and very welcoming. Perfect position for NEC. Sky restraunt was lovely food was so good. Breakfast was alos lovely. This stay made our Crufts experience extra special. Thank you.
4.0
Hotel and staff were wonderful, could’ve benefited from a little more attention to detail from the cleaning staff as upon arrival at our room there was a shower cap placed over the smoke detector from previous guests which was a little off-putting but otherwise a wonderful stay and breakfast was excellent. Would definitely stay again for a concert at the arena.
3.0
Hotel was great. Sauna was broken in the spa and had to go down to the desk to get room service as didnt answer the phone then didnt bring everything. Food was microwave meals
3.0
We received a warm welcome at reception. Our room was spotlessly clean and pleasant. Our room was a long walk from the lift down the end of two long corridors, something to consider if your mobility isn’t brilliant. For me the bed was a bit too hard and I’m use to much softer pillows. Good selection of tea and coffee in the room as well as soft and alcoholic drinks included in the fridge. That was a nice touch. Nice roof top bar and restaurant. Staff and service very good. Great location for NEC.
3.0
Great staff, room clean and spacious.
5.0
Lovely stay
3.0
Came to celebrate my daughters 30th birthday we had an amazing stay and meal and cocktails we will definitely be coming back.
3.0
Hotel lovely and staff very helpful. Only disappointment was the bread available at breakfast - it was truly disgusting and let down an otherwise nice selection of food.
2.0
Great location for the NEC. The reception area was very nice and smelt wonderful. Huge lifts. Clean corridors. Our room showed signs of ageing on the cabinets as in the vineer being chipped. Otherwise very clean and comfortable. Good shower and facilities.
3.0
Was excellent, ill be back
10.0
Perfect for Resorts World, Birmingham International Airport and the Nec. Friendly staff
2.0
Fine
3.0
Reception was friendly and helpful. Room was clean, quiet, spacious and comfortable. Bed was really comfy. Bathroom was spotless. Would definitely stay here again.
3.0
The hotel was lovely and being part of resort worlds there was lots of things to do. The only slight issue was thee spa was extremely bizzy and couldn't get a space we had obviously gone there to use the facilities that you had to call and book. After raising this concern the hotel swiftly acted giving us a space around 8pm on the evening and also offered us to use the next day if we wished
The supirer rooms comes with nice touch of mini bar, soft drinks, alcohol, water and chocloate/ crisp and busicuit with the tea and coffee which were all free
Robes and slippers were also provided, couldn't fault great stay
2.0
The hotel did NOT exceed nor even meet my expectations.
Cons:
- having to pay £15 for slippers and robe which should be for free at a luxury hotel;
- having to wait 2 hrs for spa access after being added on a waiting list;
- no view - room overlooking a terrace which you don't have access to.
Pros:
- lovely spa;
- clean and comfi room;
- decent breakfast.
2.0
hotel smart but free parking was only available for certain superior rooms and this was not clear (£20 for their own parking is excessive ) check in and hotel very smart and easy . i gave overall 3 stars as a strange constant noise kept me awake ( turned air con off but still continued )
10.0
Very friendly staff & lovely hotel. Lots to do around the hotel also.
6.0
For a 4 star hotel with spa charging £15 per person for a robe which most hotels give anyway, extra charges for everything including parking etc
3.0
Great hotel, enjoyed our stay, serviced was great. No issues with our stay. Heating worked well. Tidy rooms. Clean bathrooms.
Only issue was the spa, they are limited on lounges, they allow to many people in at once, it was so busy you literally couldnt get into the steam rooms, saunas etc… nothing is monitored, people had the phones by the pool when were told your not allowed to. I wanted to use the jacuzzi but you had people in it 30-45 mins, even though on the door says to be mindful of others use only 15 mins. I shouldnt have to ask people to get out. Staff should be looking at these things, its not a relaxing spa at all! Its free for all.
10.0
Stayed here while attending a show with my mother at the arena. Best location and very nice hotel. I would recommend that those attending a show contact the hotel about parking in advance.
10.0
we love everything about the genting hotel have stayed lots of times and many more to come
3.0
Stayed for 1 night for birthday. Lovely comfortable room had meal in sky restaurant 2nd birthday visit
10.0
Neatness
6.0
It was ok, just ok. For the money, I expected a little more.
3.0
Our first visit to the Genting hotel. Very impressed with the overall experience. Fantastic customer service. Very quiet room and immaculate. Would highly recommend!!
10.0
We stayed here for a night as we had our Christmas party at Nec 1
perfect, park in the under ground car park then the lift up to reception, very easy and would stay here again for when we come for a concert
2.0
Well I paid for mine and my partners stay through Expedia after a last minute decision as we didn’t realise the Xmas market was on in Birmingham. So didn’t get much Xmas shopping after eating. We brought tooth brushes, clothes etc to wear the next day and decided to stay at the Genting hotel as resorts world has shops! So perfect up and breakfast and go get the rest of the stuff for the kids and got to the hotel around 9.15pm and was told as I had no physical I.D that I couldn’t stay even though they was not prepared to refund my money! And the booking was non refundable. I had my passport in my camera roll but it was not good enough. So after a long battle and getting no where, we made the trip home, not to return to the hotel as it was 11.45pm by the time we reached back home and then to check out at 10am after a long journey to get back there seemed really pointless; after all it was meant to be as a treat, a spontaneous hotel stay and to wake up feeling fresh to shop not knackered after driving stupid hours to get my physical passport! The night manager was very unhelpful and actually kept blaming Expedia.Expedia blamed the hotel and neither want to refund! Disgusting customer service!!! I do look young but I didn’t go to the casino and it’s a shopping mall as well, no ID is needed to go into a restaurant or the shops and I think it was lazy staff and not one manager called me regarding this nor a supervisor! The service was disgraceful, I was so unhappy!
5.0
excellent stay
3.0
The breakfast was beautiful- the vegan pancakes were delicious the views and the spa was nice. Room was comfortable too. Only that the offer said with shuttle to the airport but it didn’t - but they compensated that nicely.
4.0
M
6.0
Rooms were decent enough and a comfortable bed. Service in the Sky Bar was dreadful.
5.0
Very good.
10.0
Excellent check in with Kiara and a wonderful stay. Room, breakfast & staff all brilliant, having access to the spa is a nice addition.
Highly recommended this hotel for a weekend away or if you are at an event nearby.
2.0
Stayed one night, but felt was expensive for just a basic corporate hotel. Prices obviously due to location and convenience for the Arena. No dressing gowns of slippers which I feel should be provided when paying £290 for the night. May be if we asked would have got them but shouldn’t have to ask at that price.
Lift to rooms was out in shopping area so shared with general public accessing entertainment facilities and sky bar. Therefore had to wait a long time for lift to arrive - didn’t help that one was out of order.
It did not feel like we stayed in luxury hotel, more like a room in a tower block as did not have that hotel feel because other than to check in we didn’t have to go through the hotel lobby at all.
The few staff we encountered were very nice and efficient.
Overall I didn’t feel it was value for money or that we had a luxury hotel experience for my birthday.
FAQs
How much does this hotel cost compared to others in Marston Green?
The average price for a rental in Marston Green is $116 per night. This rental is $0 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Genting Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Genting Hotel. Enjoy the water!
Is Genting Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Genting Hotel?
We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, laundry, and hot tub / spa.
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