Enjoyable stay .Staff friendly and helpful . Ideal location for Resort world Arena and NEC . Excellent breakfast .

Myself and my husband stayed for 1 night as we were attending an outdoor event in the North Car Parks. The location of this hotel was perfect. Walking distance to resorts world and the event we were attending (we were very lucky with the weather for this!) The hotel was lovely. All the staff were incredibly friendly and helpful. The room was perfect and just what we needed. We honestly couldn’t fault our stay and wouldn’t hesitate to stay here again.

Kingsize bed was two single mattresses pushed together, shower was terrible no pressure

Do not stay in this hotel, the whole experience was terrible, staff unwelcome, food cold, broken air conditioning and the main entrance is where everyone smokes, so you are walking through an ash tray to get in the hotel.

Good hotel. But a little worn around the edges.

Comfortable beds, but mould in the bathroom and the bar was incredibly over priced.

A piece was sticking out in the shower and cut my foot so badly I needed to go to A&E for a shot. I asked them for something by way of a refund for the time missed at the conference at the NEC and they basically said 'we paid for your taxi there and back so we are good' - no really, here's their response "I can see from Hotels.com a refund has been requested due to the injury to your toe during your stay. However, at present we are not refunding the stay. Our Health & Safety team have been notified of the injury, alongside the status of the bedroom itself. I do believe my colleagues who were on duty that evening organised you a courtesy taxi at your request to the nearest A&E. This, alongside one to return to the hotel, was organised for you. My colleague has also noted your concerns with the relevant department managers, particularly with our Maintenance team regarding the shower."

Stayed for 1 night for concert in Resort Arena. Location excellent. Tried to check in half an hour early and they tried to give us a lower standard of room than booked. Then said room type booked needed to be checked by housekeeping that was clean and to come back in half an hour. Queued again for another 15 minutes and given the keys to the correct room. We went to the room and found that the room was already occupied. At this point we were both annoyed and embarrassed. Went to reception to complain and again queued to be seen after being ignored by a couple of reception who obviously realised we were there to complain. Explained the situation and was refunded our car parking charge. Was then told that we would have to wait for another room to be checked by housekeeping! Didn’t agree to this and asked for a room that was ready now as checks not even carried out. Used the Executive lounge for drinks before show. It was busy but friendly and helpful staff. Selection of drinks good. Room comfortable and surprisingly not very noisy given the size of hotel and being busy. Used executive lounge next morning for breakfast. Plenty to choose from and nice and quiet. Would use again if at Nec or Arena but would try other near hotels first.