The whole staff treatment and cleanliness of the Villa. Food quality and variety to select from.

Vila Gale Sintra was an ok experiencThe room had an incredible view. However, it rained, and the balcony flooded through the cracks in the door-clearly not well sealed/made. At other hotels I stayed in during my had complimentary waters, a small token of appreciation for the stay, and other accouterments. The walls are extremely thin-I could hear screaming children running down the hall and people on the other side of my wall at night. The pool was serene-but only when I was able to go. The concept of making 'reservations' is honestly ridiculous. There were 25 people consistently throughout one of the days I was there yet they would say its 'full' and I had to I wait til the next time slot to go to the pool. For 'upscale' hotel, I think this reservations policy needs to be rethought. Guests should not have to plan out when they want to go to the pool. The food was just okay. I ate from the menu both nights for dinner as the other buffet food looked less than exciting. The breakfast buffet was decent and provided a lot of options for anyone-understandable for the concept this hotel is going for-with it being family friendly. This hotel was 10-15 minutes from town. It is out in the country. Vey nice and peaceful. But I do think there should be some sort of shuttle offered by the hotel considering the price. Even a few time The concept Vila Gale hotel company is trying to build was partially evident in this Sintra property. There is work to be done. Kindly, AD

We had an awesome time at Vila Gale Sintra. Everything was just perfect - the staff, the room, the facilities, the restaurant, ambiance and location. Thank you very much for your hospitality!

This hotel is outdated. Compared to the other hotels I stayed at in Portugal - I don’t know how this is considered a five star. There was a stench of body odor in the lobby when we walked in. The bed was nice, however the rug had stains, the shower water wouldn’t go down and there was mildew in the shower. Our room was by the dining area so at 8am my room smelled like food. The staff was very very nice though and the bed was clean.

The hotel is beautiful and kept clean. The breakfast buffet is good too. The only sad experience is that people of colour are not truly welcomed there. We are a black couple and definitely felt ignored and alienated. Staff were more attentive to caucasians.

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The property was so beautiful and was very family friendly. Kids loved the trampoline area and all the pools. Highly recommend this hotel.

Great resort for families!! Enjoyed wvwrything about it amd would recommend this place to everyone.

Was one of the best places I know so far. Everything was above and beyond!! Fantastic location , feels like you're part of a family !! Thank you so much !!

Amazing. Really recomend specially if going with kids. Well worth the money.

The kids club was great, and the staff that run it deserve medals for their enthusiasm and energy levels. However, some of the other staff weren’t so friendly, and the food at the buffet restaurant was not good.

Should not be rated 5star ...service is lacking mainly because their attitude .but the worst was the food ..I’ve had better at 3 stars

Beautiful scenery, and the hotel looked impressive but outdoor pools really need to be heated as too cold to use in August. Service levels lacking for a 5* hotel. No communication of amenities available within the hotel.

great property perfect views Pena castle looks great.

Very well presented with a good choice of inclusive activities for health and fitness. Spa treatments delivers to a v high standard. Healthy food options may not suit everyone

wonderful place, highly recommended

This hotel is really a resort with indoor and outdoor (too cool) pools and a fitness center; helpful staff, and a lovely location, though a little far from Sintra centro. It was a short easy drive to Praia Hrande with good restaurants and views. The only problem was slow checkout, only 1 clerk on duty. A manager walked by and I asked him to add someone, which he did immediately. However, he should have noticed and acted without my intervention. You could enjoy yourself on the property and never leave. Breakfast buffet ample and varied. Dinner a la cartel entries are skimpy, though after O commented to our waiter, he offered us the buffet desserts complimentary. Also, they have you a coupon for free bottle of wine if you spend 40E at dinner (easy for a couple to do). Everyone in our party of 6 was very pleased with the hotel.

Staff were super friendly and helpful. Rooms were spacious and comfortable. Pool and restaurant were great. Lovely views. My only recommendation would be to vary the food a little more. It became a bit monotonous after a few days.

Overall very good place, clean and comfortable. There was a great children entertainment, so for families with little children is spot on place. Great pool. It’s located outside of Sintra town, so you need to use a mini cab for going down to the town - there is no public transport. The only thing that I am not giving 5 out of 5 is the buffet - food was not impressive

It’s fantastic! I’ve never relaxed more. My birthday here was awesome. Spent it alone, stress free and healthy, thanks to this hotel, the location and staff. Oh and food is too tasty, geez.

New hotel close to Sintra

The hotel is new - and whilst it has excellent amenities and very friendly staff, it has undoubted teething troubles. we waited over an hour for a juice and a cheese sandwich on the first day and this happened a few times: never any staff near the pool to give out towels, lots of areas completely unstaffed. The pool area is beautiful but for the 4 days we were there no one ever topped up the soap or shower gel in the empty containers. the cleaners dropped glass all over our bedroom floor and it wasnt immediately cleaned up (our kids could have stepped on it. The Breakfasts were awesome, fresh fruit /juice and an omelette station etc but in the evening the food was completely inedible. Vile. and we had to send everything back. (I'm not that fussy!). Thats said, it has an enviable position, close to loads of lovely restaurants and the children's facilitators and amenities were brilliant. It will be better I think once its settled down!

Location was way out of the way. Property was really nice, rooms were OK. And room amenities were severely lacking.

Calm. Relaxing. Secure. Spacious. Clean. Near Sintra.

The kids loved it! The staff responsible for kids animation were excelent !

The kids loved it! The staff responsible for kids animation were excelent !

Vila Gale Sintra Location - isolated. Ten euros minimum taxi fare to Sintra (nearest town). Room Service - No kettle, teas or coffee. Bedding not changed every day. Food menu ordered through TV with a 20 euros service charge. No menu/service booklet in room. Room service information provided only on TV for different services. No evening entertainment (apart from pianist playing 2 hrs in lobby in the evening at weekends). Everything closes down at night. Breakfast buffet - ran out of bananas. Stale cakes put out from previous mornings. Curtains didn’t close. Net curtains only. We were on 3rd floor (ground level with road overlooking our room). TV mainly Portuguese stations. Only 1 or 2 with English speaking. No shop in hotel to buy anything. Nice building, relaxing grounds, nice swimming pools with music playing.

Vila Gale SintraLocation - isolated. Ten euros minimum taxi fare to Sintra (nearest town).Room Service - No kettle, teas or coffee. Bedding not changed every day. Food menu ordered through TV with a 20 euros service charge. No menu/service booklet in room. Room service information provided only on TV for different services. No evening entertainment (apart from pianist playing 2 hrs in lobby in the evening at weekends). Everything closes down at night. Breakfast buffet - ran out of bananas. Stale cakes put out from previous mornings. Curtains didn’t close. Net curtains only. We were on 3rd floor (ground level with road overlooking our room). TV mainly Portuguese stations. Only 1 or 2 with English speaking. No shop in hotel to buy anything. Nice building, relaxing grounds, nice swimming pools with music playing.

The hotel was amazing! Everything you need is within the hotel...

Spacious rooms.Pleasant hotel for families with children.

Nice hotel With good views and na amazing swimming pool

The hotel is brand new but fully functional. The staff is very professional and caring specially the children monitors. They will entertain your kids with different activities so that you can relax and enjoy the property.