The booking is terrible. I make a reservation for this hotel (actually this is not a hotel. It is rental of the apartment) much more than 24 hours, which is specified in the notice from the hotel.
The booking should be confirmed in Hotels.com system, then I took my flight.
Once I arrive the airport, the booking was cancelled by the owner, and I had lost the stay of arrival date suddenly.
I have to spend a lot of time to find another hotel at the airport because the boarder control required filling the entry form including the accomodation in Malaysia.
Tourists who wan to stay this, they should another hotel dupilicately to avoid the situation I had experienced.
4 / 10
Communication with the operator was ok. Didn’t wait long to check in and check out. Return of security deposit was fast.
However I was disappointed as I was expecting a hotel standard serviced apartment but sadly it was not. There was no towel ( bath, hand towels and mat towels all absent) in our suite after we checked in. They did bring the towels within 20 minutes after I texted them. The bath mats all look different and old. Bathroom amenities are cheap. They provide a large bottle of body wash and then a bottle of pink “shampoo “ in a transparent plastic bottle with a sticker “shampoo “ on it. Kitchen utensils and pots are of inferior quality. The place looked clean at first sight but when you look closely you see dirts and bread crumbs under the coffee table. There are also tiny tiny creatures ( we thought they were ants but they are a lot tinier) crawling around the kitchen counter. We cleaned the floor and counter with disinfectant wipes but couldn’t kill then all.
Housekeeping came on the third day and it was ok. We got fresh towels but bath mats were of different style, patterns and colors. Was hoping for all white, like towels.
One last thing is the fridge was not working properly. Freezer was ok but the upper compartment was not chilly. We just did not buy food that needed refrigeration.
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and an oven, as well as a dishwasher and free WiFi. Other amenities include towels, slippers, an ironing board, and luggage storage.
Amenities
Air conditioning
Pool
Non-smoking
TV
Refrigerator
Kitchen
WiFi/Internet
Microwave
Dishwasher
Oven
Family friendly
Ironing facilities
Free toiletries
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Lux Suites @ Platinum KLCC. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Lux Suites @ Platinum KLCC. Enjoy the water!
Is Lux Suites @ Platinum KLCC pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Lux Suites @ Platinum KLCC?
We found 15 amenities for this rental. This includes air conditioning, pool, non-smoking, tv, and refrigerator.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsWiFi/Internet, Air conditioning, Pool and more
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and an oven, as well as a dishwasher and free WiFi. Other amenities include towels, slippers, an ironing board, and luggage storage.
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and an oven, as well as a dishwasher and free WiFi. Other amenities include towels, slippers, an ironing board, and luggage storage.
Amenities
Air conditioning
Pool
Non-smoking
TV
Refrigerator
Kitchen
WiFi/Internet
Microwave
Dishwasher
Oven
Family friendly
Ironing facilities
Free toiletries
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Lux Suites @ Platinum KLCC. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Lux Suites @ Platinum KLCC. Enjoy the water!
Is Lux Suites @ Platinum KLCC pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Lux Suites @ Platinum KLCC?
We found 15 amenities for this rental. This includes air conditioning, pool, non-smoking, tv, and refrigerator.
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