Ikos Porto Petro

Concierge Jagoda was absolutely amazing throughout and all staff were completely lovely from start to finish with happy smiley faces and attention to detail. The nearby beach was fabulous for swimming and the on-site restaurants were excellent.

Location, scenery, family friendly

Quality of food was average, basic interior of the rooms and very young and inexperienced staff although very nice people. Not five star standard for this hotel

Les restaurants qualité ++ Service all inclusive bien au delà des espérances

Un manque d’activités pour enfants

The hotel is modern, clean and very spacious. The staff were friendly and polite, and the food was very good.

One of the best things was the pool area with the DJ. It has a great atmosphere and we really enjoyed spending time there. The only downside is that the pools in this area are mainly for children. There is an adults-only pool next to it, but it is in a much less attractive location, so hardly anyone wants to stay there. Most of the pools and common areas are shared with families, so if you are looking for peace and a relaxing adults-only experience, this hotel may not be the best choice. Unfortunately, despite many positive things, our stay did not meet our expectations. We paid around €12,000 for a 5-night stay, and in our opinion the service was not worth this price. The biggest disappointment was the concierge service. We chose this hotel because it promised a personal concierge, but in reality we had to wait a long time for replies, and most of the time we were only told that things were unavailable. We wanted to rent a private boat, but we were simply told it wasn’t possible. No alternative was offered. The same happened with the spa. A massage was included in our package, but there were no available appointments. In the end, my partner only received a 25-minute massage, which is far below what we expected from a luxury hotel. We also had problems arranging airport transportation, even though we understood this service to be included. Overall, this is a nice hotel, but we don’t think it offers the level of service you would expect for this price. If the stay had cost much less, our opinion would probably be different. At this price, we expected much better organization, better availability of the included services, and a more helpful and proactive approach to guests.