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Location
Reviews
1 / 10
Looks Great Online, Unsafe and Poorly Maintained in Reality
Great location, comfy, clean and warm.
Misleading listing & condition:
The photos are clearly from when the property was first put on the rental market and are no longer representative of its current condition. The roof terrace is shown as enormous, but in reality it is extremely small (approximately 2 m²) and only seats four people.
The apartment itself is tired and poorly maintained: scuff marks throughout, mould in two bedrooms, filthy sofa, unusable pouffes, decrepit furniture, cupboards full of junk, and a completely smashed and dangerous oven door. The patio doors initially could not be opened due to unclear handle mechanics; after receiving no response from Flateli, I damaged brand-new clothing trying to access the terrace.
The spiral staircase to the mezzanine is particularly concerning: poorly fitted, unstable, and accompanied by a small warning sign. This would be especially dangerous for children. Under Spanish tourist accommodation regulations, properties must be maintained in safe condition, with secure fittings and properly serviced installations — this apartment clearly does not meet that standard.
Communication issues (timeline):
23 Sept: Requested early check-in – no response
26 Sept: Flateli’s systems were compromised; I received scam WhatsApp messages demanding extra payment
23–25 Nov (days before stay): Still no reply about early check-in; only generic messages
28 Nov (check-in day): No response about early check-in; told we could leave luggage at their office
28 Nov: Reported patio doors not opening – no reply
1 Dec (after departure): Reported a speaker left in the apartment
2–7 Dec: Delayed, unhelpful replies; cleaning team claimed not to find it
11 Dec: Formal complaint raised about mould and safety — only an apology, no corrective action
16 Dec: After repeated follow-ups, Flateli responded defensively rather than addressing the issues
Summary:
This apartment has potential, but it is let down by misleading advertising, poor maintenance, and safety issues.
10 / 10
Ideal for a group
Fantastic location, spacious, well equipped, great views, friendly staff, lovely cafe opposite,
It’s a bit well worn, but that suited us.
8 / 10
Great location, easy check in and check out.
The apartment is in a great location and had enough space for everyone in our group. Almost like being at home.
No complaints.
10 / 10
Highly recommend this place and Girona, we had a blast.
If you fly to Girona this is a perfect place to stay! Walking distance to all the beautiful spots that Girona offers. We were with a group of 7 and it was very specious for all of us. On the top floor there is an ensuite bedroom with a terrace. Air con on both floors. Great view from every balcony/terrace. There are a lot of great restaurants around, and a small coffee shop just in front of the building if you want quick coffee. Small convenience shop just in the next building. Highly recommend this place.
Instructions were to pick keys from the lockbox but sadly there were no keys inside. After contacting Flateli we picked up the keys from their office. Could be a problem if the situation would happen after closing hours of the main office in Girona.
La vue panoramique à l’étage, le bureau et la suite parentale. L’espace salon impeccable.
La présence de fourmis. Le matériel dans le cuisine ( vitre du four brisée et certaines étagères du frigo endommagées).
7 / 10Good·Aug 2025
Localización
Muy buena propiedad
Necesita muchísimo mantenimiento. Está viejo y muchas cosas están rotas. Deben de cerrar una semana y meter a un equipo de mantenimiento que arregle las decenas de cosas que están dañadas en la casa, desde pomos de puertas, tapas de WC, una escalera del ático que es un peligro, cortinas de baño sucias sucias, patas de camas rotas, grifería dañada con plásticos afilados, la nevera fallo la primera noche,.... La lista de lo que estaba roto y nos hemos dado cuenta se la hemos pasado a la propietaria, pero sin comentarios.
En resumen, espaciosa, bien situada, pero muy mal mantenida.
8 / 10Excellent·Jul 2025
Bonne situation, réactivité de l'équipe, appartement agréable avec une très belle vue.
6 / 10Average·Sep 2026
Größe der Ferienwohnung.
Defekte innerhalb der Ferienwohnung wie z.B. Handlauf, Jalousien oder Schiebefenster zum Balkon
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Flateli Penthouse Jaume I. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Flateli Penthouse Jaume I pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Flateli Penthouse Jaume I?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and balcony/terrace.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Balcony/Terrace
WiFi/Internet
Accessible Parking
Electric Vehicle Charging Station
Accessible by lift
Cleaning products
Map of Girona
Ratings and reviews
7 / 10
Good(40 Ratings)
100% verified reviews
8 / 10Excellent·Aug 2026
La vue panoramique à l’étage, le bureau et la suite parentale. L’espace salon impeccable.
La présence de fourmis. Le matériel dans le cuisine ( vitre du four brisée et certaines étagères du frigo endommagées).
7 / 10Good·Aug 2025
Localización
Muy buena propiedad
Necesita muchísimo mantenimiento. Está viejo y muchas cosas están rotas. Deben de cerrar una semana y meter a un equipo de mantenimiento que arregle las decenas de cosas que están dañadas en la casa, desde pomos de puertas, tapas de WC, una escalera del ático que es un peligro, cortinas de baño sucias sucias, patas de camas rotas, grifería dañada con plásticos afilados, la nevera fallo la primera noche,.... La lista de lo que estaba roto y nos hemos dado cuenta se la hemos pasado a la propietaria, pero sin comentarios.
En resumen, espaciosa, bien situada, pero muy mal mantenida.
8 / 10Excellent·Jul 2025
Bonne situation, réactivité de l'équipe, appartement agréable avec une très belle vue.
6 / 10Average·Sep 2026
Größe der Ferienwohnung.
Defekte innerhalb der Ferienwohnung wie z.B. Handlauf, Jalousien oder Schiebefenster zum Balkon
$$$$
7Good
(40 Ratings)
"Fantastic location, spacious, well equipped, great views, friendly staff, lovely cafe opposite,"
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Girona
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Balcony/Terrace
WiFi/Internet
Accessible Parking
Electric Vehicle Charging Station
Accessible by lift
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Flateli Penthouse Jaume I. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Flateli Penthouse Jaume I pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Flateli Penthouse Jaume I?
We found 10 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and balcony/terrace.
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