Hotel in Rotorua
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Elegant Accommodations
Amenities
Business facilities
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Toilet with grab rails
Key access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Rotorua
Available Rooms
Ratings and reviews
100% verified reviews9 / 10Outstanding·Sep 2026
Nice carpet and beds, comfortable unit
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7 / 10Good·Sep 2026
Bed was great & the place was super clean & tidy.
TV variety. Apps would have been great as not many options available on Sky. Spa bath filled/readied for stay would have been great as took 45min just to fill.
7 / 10Good·Sep 2026
The room itself was very good. It was clean, comfortable and had everything we needed for the weekend, including a microwave, stovetop, fridge, sink and tea and coffee facilities. The bed was comfortable, the shower had great pressure and being able to park right outside the room made arriving and leaving really easy.
We specifically booked this room and paid more because it included a private spa pool, so unfortunately this was a big disappointment.
When we arrived, the spa was completely empty, uncovered and did not look particularly clean. We had expected a functioning spa pool that would be ready to use, and I could not find anything in the Booking.com listing explaining that guests would need to clean and fill it themselves.
My partner asked reception about it and mentioned that it did not look clean. He was told it was fine and was given a towel to clean it himself. We then started filling it, but it took so long that we had to leave for dinner before it was ready. When we came back, the water had drained away because the plug was not sealing properly.
The following day, a very lovely member of the cleaning team helped us try several different plugs before we finally found one that held the water. We eventually managed to fill the spa and use it, but the jets were very weak and after they had been running for a while the water looked dirty, so it was not a particularly enjoyable experience and we only used it once.
I think this could have been handled much better. At check in it would have helped enormously to be told that the spa would be empty and needed to be filled before use. More importantly, for a room advertised and priced with a private spa pool, I would expect it to be clean, functional and ready for guests to enjoy.
6 / 10Average·Aug 2026
Missing basics like dish cloth , tea towel
Sky wouldn’t work , helpful staff member couldn’t resolve either
Parking confusing , someone else in our allocated spot for the whole duration ( with no permit on dash )
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Top rated by guests
8.5Excellent
(1,253 Ratings)
"Newina is so nice and new, everything is very comfy."
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