Hotel in Interlaken
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Interlaken
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Sep 2026
Amazing location – right near the main station, making travel and getting around very convenient
Very nice and friendly staff – helpful and approachable throughout our stay
Responsive service – staff promptly provided fans when we asked
Extra effort – they even brought us an additional fan when we requested one
Convenient for exploring – close to supermarkets, restaurants, and transport links
Good value for the location – ideal base for exploring Interlaken
No air conditioning – the room was very hot during our 3-night stay, very frustrating
Reliance on fans – had to request fans to cope with the heat
One fan was not working properly – despite the staff's efforts, one of the fans provided was faulty
Discomfort at night – the heat made it difficult to rest comfortably
10 / 10Outstanding·Sep 2026
We had a wonderful stay at Essential by Dorint Interlaken. The room was fantastic, very clean and comfortable, and the views were absolutely beautiful. The location was also great and made it very convenient for exploring Interlaken and the surrounding area.
The breakfast was delicious with a great selection, and the staff were incredibly friendly and welcoming. We really enjoyed our stay and would definitely recommend this hotel to anyone visiting Interlaken.
We loved everything about our stay. The only thing we wished for was having a gym or swimming pool at the hotel.
9 / 10Outstanding·Sep 2026
We thoroughly enjoyed everything - very convenient being outside Interlaken west. We thought the trains might bother us but were not an issue
Nothing
5 / 10·Jul 2026
We stayed here because one thing was very important to us: air conditioning. Before our trip, I spent months researching hotels in Switzerland because I already knew many of them don’t have AC. I specifically chose this hotel, and paid more for it, because it advertised air conditioning and confirmed the rooms had it.
Unfortunately, that was the biggest disappointment of our stay.
The AC simply did not cool the room. The staff kept saying it was working and that this is the Swiss eco system, but the room stayed around 26–27°C the entire time. I’m used to sleeping at around 18°C, and there was no way to lower the temperature. The fan barely worked because of the eco settings. Thankfully, the weather outside wasn’t very hot. If it had been, sleeping would have been a complete nightmare. I complained on the first day and was told they would look into it, but nothing changed. I paid extra for air conditioning and ended up spending my entire stay sleeping in a warm room. That was extremely frustrating, and for that reason alone I would not stay here again.
The second major issue was the pillows. They are extremely soft and floppy, and the pillowcases constantly slide off during the night. Every single night I woke up with the pillowcase halfway off the pillow. If this happens to every guest, it doesn’t feel very hygienic, and it was honestly quite unpleasant.
On the positive side, the location is very convenient. The hotel is attached to Interlaken West station, making it easy to arrive by train, and you can walk to many restaurants and shops in about 10 to 20 minutes. Just keep in mind that most mountain excursions and many train connections leave from Interlaken Ost, so you’ll usually need to take a shuttle, train, or bus over there.
The room itself was clean and well organized, and the included breakfast was very good.
As for the staff, they weren’t rude, but they also weren’t particularly warm or helpful.
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Top rated by guests
8.7Excellent
(1,805 Ratings)
"We had a wonderful stay at Essential by Dorint Interlaken. The room was fantastic, very clean and comfortable, and the views were absolutely beautiful. The location was also great and made it very con..."
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