We booked a so called “luxury” property through Expedia, and what we arrived to was diabolical. This is not an exaggeration from the moment we arrived, it was obvious the property was in a disgraceful condition. The settee was broken and leaning, covered in stains, the walls were filthy, and the garden was completely overgrown. To make matters worse, a full, rotting bin outside was swarming with flies, which were flying into the house as we opened the door.
We contacted the management company (Open Mind Properties), and they offered an alternative property. That second property turned out to be infested with bedbugs. We placed our 18-month-old niece to bed thinking it was clean, only to find bedbugs crawling on her face, on the walls, and in the bed. The property was filthy mould behind the bed, dust everywhere, broken furniture, rusted appliances, and a clear lack of any deep cleaning. It was a severe health hazard, especially with young children.
We called Expedia for help and were shocked by the lack of urgency. They asked for photos (which we provided), then dismissed the bedbug infestation as a “minor” issue and offered £60 compensation. They then referred us to FairBro (the host), who also said the same. No one took accountability. At midnight, with six children and a baby, we were left stranded and had no option but to make a dangerous 4.5-hour drive back home.
This experience was not just disappointing it was dangerous, traumatic, and unacceptable. Expedia did nothing
24-hour self check-in, Smart TVs, 900 MB/s Full-fibre broadband. Large house with 3 bedrooms,Free Visitor parking available for 1 Vehicle . Fully equipped kitchen.
Ideal for families, couples, individuals, business stayers & contractors. Comfortably sleeps up to TEN adults. Families & Children welcome.
A modern, unique, newly refurbished home is the perfect place for your stay. Good and peaceful location close to all amenities.
Baby cot is provided at this property.
Amenities
Non-smoking
Pets allowed
Family friendly
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Open Mind Property - Luxury 5 Beds & Free Parking. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Open Mind Property - Luxury 5 Beds & Free Parking pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Open Mind Property - Luxury 5 Beds & Free Parking?
We found 3 amenities for this rental. This includes non-smoking, pets allowed, and family friendly.
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this house rental
91 Winchester Road, Portsmouth PO2 7PS
24-hour self check-in, Smart TVs, 900 MB/s Full-fibre broadband. Large house with 3 bedrooms,Free Visitor parking available for 1 Vehicle . Fully equipped kitchen.
Ideal for families, couples, individuals, business stayers & contractors. Comfortably sleeps up to TEN adults. Families & Children welcome.
A modern, unique, newly refurbished home is the perfect place for your stay. Good and peaceful location close to all amenities.
24-hour self check-in, Smart TVs, 900 MB/s Full-fibre broadband. Large house with 3 bedrooms,Free Visitor parking available for 1 Vehicle . Fully equipped kitchen.
Ideal for families, couples, individuals, business stayers & contractors. Comfortably sleeps up to TEN adults. Families & Children welcome.
A modern, unique, newly refurbished home is the perfect place for your stay. Good and peaceful location close to all amenities.
Baby cot is provided at this property.
Amenities
Non-smoking
Pets allowed
Family friendly
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at Open Mind Property - Luxury 5 Beds & Free Parking. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Open Mind Property - Luxury 5 Beds & Free Parking pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Open Mind Property - Luxury 5 Beds & Free Parking?
We found 3 amenities for this rental. This includes non-smoking, pets allowed, and family friendly.
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