Kapok Hotel

I loved it

I asked to change rooms as the 1st one was next to the air conditioning plant. The room was changed to a better on on a higher floor with a mountain view. Staff were friendly & polite. Breakfast was varied & tasty.

Clean room, friendly staff, breakfast was amazing, very convenient location.

Exceptional Service – They Turned an Emergency into a Wonderful Family Retreat! What began as a stressful evening turned into one of our best family retreats, thanks to the exceptional team at Kapok Hotel. We needed emergency accommodation for a family of nine at very short notice after our original accommodation fell through. From the moment we arrived, the service at Kapok was outstanding. A special thank you to Raphael, the Duty Manager, and his incredible team, who worked tirelessly to accommodate all nine of us and make our family as comfortable as possible. They even upgraded one of our rooms so that we had additional space and access to kitchen facilities—an incredibly thoughtful gesture that made a huge difference to a large family travelling with children and an elderly relative. The rooms were comfortable, the breakfast included with our stay was exceptional, and the children absolutely loved the swimming pool. What impressed me most was the genuine warmth, professionalism and willingness of the staff to help. At no point did we feel like an inconvenience despite arriving as a last-minute booking for nine people. Kapok transformed what could have been a disastrous evening and weekend into a wonderful family experience. It unexpectedly became one of our best family retreats to date. Thank you, Raphael and the entire Kapok team. Your hospitality will not be forgotten. Highly recommended!