Mercure Darlington Kings Hotel

No problems

Staff were very good, helpful and friendly ,room was clean and did appreciate the upgrade ,good convenient location for the purpose of our stay ,very happy customers and would recommend this hotel ,especially the good value for money.

Great service. Staff very helpful and friendly.

I had positive expectations of this hotel having stayed in other Mercure hotels in recent years, however this hotel was very dated by comparison and run down. The room was clean enough, however the TV was very small for a modern hotel room, and the general fixtures and fittings were not of the standard I expected. My colleague and I both opted for rooms here over other nearby hotels due to it's central location and previous good experience of Mercure hotels, however we were both disappointed with this property and would be unlikely to return or recommend it to others. The sound insulation in the rooms was extremely poor, with both colleague and I both experiencing issues with noise to differing degrees. More positively, the car park, whilst small, felt secure, and the breakfast was fine, with gluten free options available on request which my colleague required. This hotel would benefit from a refurbishment to modernise the rooms, and it this were to happen I'm sure it would attract a very positive reaction from future guests.