Hotel ZIZI Kyoto Gion

We enjoyed the location and that it was very quiet when we were there. The bedding was comfortable and clean. The bathroom was lovely and clean. It was a little dusty on the room surfaces. Other than that we had no complaints. Would stay here again.

Very spacious, double sink and large shower. Double beds, sitting area, space to walk around in room. No elevator so need to carry luggage up and down stairs. We were on 3rd floor and there is at least 4 floors. Limited staff hours. They can receive luggage transfer but cannot ship luggage - we walked 10 minutes to a Yomato station (friendly English speaking) who helped us ship to Osaka Yomato station. The room is carpeted, a bit of a funky smell. On our last night returning to hotel we saw a mouse run up lobby staircase handrail.

A really mixed experience - some great things to recommend this place and some quite poor things you should know about. Like some other guests before us it seems, we also did not receive a PIN code before we got there and so had no way to get in to the building let alone our room. Didn't even know we needed a code except other guests told us after we arrived. Took quite a while to get a response from the owners/managers, and I had to turn on roaming to do it as they didn't respond to Whatsapp via the eSIM we were using. So that was all costly and stressful but after about an hour it was sorted out, thankfully. Not a great start tho, and it seems we're not the first this has happened to. OK, the good stuff... Great location - quiet but very close to a great part of town and train stations (my wife saw a geisha on the street outside). Big room, clean and well set-up and loved the balcony (tho having a balcony means you have to lug bags up all 4 flights of stairs as there is no lift). The mixed stuff - there's great attention to detail in some ways like the slippers, the Dyson hairdryer and care packs, but poor in other ways like no way to organise room cleaning, no bedside lights, nowhere to hang your towel in the shower area. And some suggestions... reception is only sporadically manned but they are not friendly, welcoming or helpful - a smile would be nice? And randomly, drill some ventilation holes for the fridge cupboard because that fridge gets proper hot in there!

Self check in - we were provided with a Japanese character but when we got there each room was named with English letters. Could not get a hold of anyone who worked there for 2 hours. Hotel was clean and spacious. Stairs to get to the rooms steep and awkward with luggage. Not all amenities they list available - had to request a microwave be put in common area to use and safe did not work - staff unsure how they worked either. Area quiet and out of the way - 7 minute walk to subway station.