Hotel in North Kuta
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
Comfortable Accommodations
Amenities
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Bar
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of North Kuta
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Nov 2026
It’s an awesome plce to stay as I heared it’s been only a year
-NA-
10 / 10Outstanding·Oct 2026
Close to places I needed to be around
Noise from the road
7 / 10Good·Sep 2026
Location
View from the room
5 / 10·Oct 2026
The hotel is in a great location, close to plenty of cafés, restaurants and shops and approximately a 15 minute walk from Seminyak Village. The staff were friendly, and we particularly appreciated the handmade cookies available each day, which our toddler absolutely loved.
Unfortunately, our stay got off to a disappointing start due to the cleanliness of both rooms. Upon check-in, we found numerous body hairs scattered throughout the bathrooms, around the beds and across the room carpet. This was far beyond the occasional stray hair you might reasonably expect, with more than 20 visible hairs in some areas, making it clear that the rooms had not been cleaned thoroughly between guests. As we were travelling with our toddler, this was especially concerning and understandably left us feeling uncomfortable.
The cleanliness issues were also noticeable in the second hotel room, where we found numerous long strands of hair, including in the bathroom, as well as false eyelashes on the floor left behind by previous guests.
We notified the staff and requested that both rooms be given another thorough clean. We opted not to change rooms, as we were tired from travelling and didn't want the additional inconvenience of moving our belongings and settling into new rooms. The staff and housekeeping team were responsive to our request, and the rooms were eventually cleaned to a satisfactory standard.
There were also some maintenance issues during our stay. The toilet became blocked, although staff resolved this relatively quickly, the bathroom sink was also leaking, causing water to spread across the bathroom floor.
While we appreciated the staff's efforts to address these issues, the experience at check-in significantly dampened our overall impression of the hotel. Cleanliness is one of our top priorities when choosing and staying at a hotel, so finding both rooms in this condition was particularly disappointing. We had booked two rooms for a multi-night stay and expected a much higher standard of cleanliness and maintenance, particularly from an IHG hotel. Although there were positive aspects to our stay, the initial experience fell short of our expectations.
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Top rated by guests
8.4Excellent
(146 Ratings)
"It’s an awesome plce to stay as I heared it’s been only a year"
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