The owner almost ruined our holiday. The below happened few hours before our supposed check in.
We had a flight arriving 11:30 pm. The owner wanted to charge us 50€ of late check in fee. 50€ fee was not mentioned explocitly in the house rules. We feel it is a rip off.
After complaimts made to customer service, and our exolicit request for an invoice on this charge (to be paid in cash) the owner unilaterally denied the check in possibility, causing us a damage by forcing us to be no-show guests.
The owner was offered various options (payment of late check in fee, staying there only from the second night), all declined. This shows the non-cooperative nature of the owner, against bona fede principles.
The property never stated in the description that late check out is not possible. By refusing us, in despite of accepting the payment, it is the owner’s fault that we could not have made it in time.
The owner’s behaviour comstitutes a violation of EU customer protection laws, especially on unfair contract terms, requirement of explocit consent on the amount of 50€ late check in fee at booking, and total price transparency.
The owner cites Italian law to be the reason of in person check in, to verify the identity of the people staying at the property. This can be done through various online applications. Not adapting to the modern era is the choice of the host, and fault is on the host. Therefore her claim does not stand.
If you run a business, you have responsibilities. You need to solve things. If one refuses to adapt to modern technology, and is not able to secure guest requests even at an extra fee, than this is not the right business to run.
People do not stay around Termini for the nice surroundings, but for convenience, so that after a long flight they can simply get to the hotel.
The case was reported to the Italian customer protection authority.
The owner repaid only 50% of the booking. We still demand the remaining 50%.
9 / 10
A convenient location to major attractions around Rome
Super convenient to metro and train station, and close to major attractions.
9 / 10
Nice place to stay in Rome
The location
8 / 10
Was perfect for us … the host was fantastic!!
Location
Needed more seats … the two chairs were not very stable
El apartamento es amplio, fresco, bien ubicado sobretodo si llegas por tren, a tan solo 3 o 4 cuadras de Termini,
todo bien
10 / 10Outstanding·May 2026
Rewelacja 🙌 doskonała lokalizacja 📍 przestrzenny apartament 📏 wszystko co potrzebne jest na wyposażeniu 🤩 doskonała komunikacja z gospodarzem 🔥 czysto 🧹 schludnie oraz zapewniona czyszciutka pościel oraz ręczniki ,tak samo szampon 🧴 żel pod prysznic 🚿 oraz maska na stanie w łazience dobrej jakości . Do tego kawa zapewniona do ekspresu oraz rozpuszczalna oraz podstawowe przyprawy typu cukier sól oliwa pieprz sól itd 🥳pralka z chemią do prania o suszarka rozkładana 🔥 ogólnie sumując polecam !!!🔥
Jedna rzecz jakiej brakowało to żelazko 🤗
10 / 10Outstanding·Feb 2026
Πεντακάθαρο,μοντέρνο,άνετο!
Ολα ήταν τέλεια!
9 / 10Outstanding·Feb 2026
Het appartement is helemaal vernieuwd. Zag er erg netjes uit. De hostess was erg vriendelijk en gastvrij. Liep met ons door het appartement heen om alles uit te leggen. Ze had een fles water voor ons in de koelkast gezet. Er was voldoende koffie en thee. Er waren genoeg vaatwasblokjes en er stond zelfs wasmiddel. Handdoeken, zeep, shampoo en cremespoeling was er voldoende. Het enige wat we misten was een schaar in de keuken. En een kast in de slaapkamer zou wel fijn zijn. Wij zijn gewend om met rolluiken te slapen en het werd wel erg vroeg licht met die lichte gordijnen en lichtdoorlatende luiken. Maar dat is maar hoe je zelf gewend bent natuurlijk.
De locatie is perfect. Vlak bij station termini en een bushalte precies voor de deur. Ook verschillende sightseeings op loopafstand. Al met al een perfecte vakantie!!
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Carlo Alberto Suite. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Carlo Alberto Suite pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Carlo Alberto Suite?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
"It was an excellent location, metro station 1 minute away, bus stop in front of the building, supermarket 5 minutes away, lots of shops nearby, park. Everything was perfect."
El apartamento es amplio, fresco, bien ubicado sobretodo si llegas por tren, a tan solo 3 o 4 cuadras de Termini,
todo bien
10 / 10Outstanding·May 2026
Rewelacja 🙌 doskonała lokalizacja 📍 przestrzenny apartament 📏 wszystko co potrzebne jest na wyposażeniu 🤩 doskonała komunikacja z gospodarzem 🔥 czysto 🧹 schludnie oraz zapewniona czyszciutka pościel oraz ręczniki ,tak samo szampon 🧴 żel pod prysznic 🚿 oraz maska na stanie w łazience dobrej jakości . Do tego kawa zapewniona do ekspresu oraz rozpuszczalna oraz podstawowe przyprawy typu cukier sól oliwa pieprz sól itd 🥳pralka z chemią do prania o suszarka rozkładana 🔥 ogólnie sumując polecam !!!🔥
Jedna rzecz jakiej brakowało to żelazko 🤗
10 / 10Outstanding·Feb 2026
Πεντακάθαρο,μοντέρνο,άνετο!
Ολα ήταν τέλεια!
9 / 10Outstanding·Feb 2026
Het appartement is helemaal vernieuwd. Zag er erg netjes uit. De hostess was erg vriendelijk en gastvrij. Liep met ons door het appartement heen om alles uit te leggen. Ze had een fles water voor ons in de koelkast gezet. Er was voldoende koffie en thee. Er waren genoeg vaatwasblokjes en er stond zelfs wasmiddel. Handdoeken, zeep, shampoo en cremespoeling was er voldoende. Het enige wat we misten was een schaar in de keuken. En een kast in de slaapkamer zou wel fijn zijn. Wij zijn gewend om met rolluiken te slapen en het werd wel erg vroeg licht met die lichte gordijnen en lichtdoorlatende luiken. Maar dat is maar hoe je zelf gewend bent natuurlijk.
De locatie is perfect. Vlak bij station termini en een bushalte precies voor de deur. Ook verschillende sightseeings op loopafstand. Al met al een perfecte vakantie!!
Niets viel ons tegen. We waren erg content!
$$$$
Top rated by guests
9.3Outstanding
(51 Ratings)
"It was an excellent location, metro station 1 minute away, bus stop in front of the building, supermarket 5 minutes away, lots of shops nearby, park. Everything was perfect."
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Carlo Alberto Suite. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Carlo Alberto Suite pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Carlo Alberto Suite?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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