Very disappointing – nowhere near the advertised 9.5/10 standard
We booked Mallory House for four nights in October 2026, largely influenced by its excellent 9.5/10 rating and attractive listing photographs, which portrayed a clean, modern and well-maintained property. Unfortunately, the reality was very different.
Both bedrooms had extensive dark staining that appeared consistent with mould or damp. This was particularly concerning as our six-year-old daughter has asthma. We also encountered at least 12 woodlice during our stay, including on the curtains, along with cobwebs, dust, a dead insect and generally poor standards of cleanliness.
The property showed numerous signs of neglect, including damaged and crumbling plasterwork, missing skirting, deteriorating areas around pipework and poorly maintained furniture.
Most upsetting was an incident involving the dining chairs. The loose chair seats trapped the middle fingers on both hands of our six-year-old daughter, leaving her crying and distressed. It took approximately half an hour to settle her.
We also had concerns about safety and ventilation. The bathroom had no extractor fan, and its small, high window opened into the adjoining lean-to. The bedroom window was fitted with a restrictor that we could not find a way to release. With the only obvious exit route from the main accommodation passing through the kitchen, we felt uncomfortable about our options in an emergency.
We reported the problems to Booking.com during our stay. Booking.com subsequently contacted the accommodation provider, but no satisfactory resolution was offered.
What makes this experience particularly disappointing is the enormous difference between the property's online presentation and its actual condition. We paid £665.04 for four nights and certainly did not feel we received the standard of accommodation advertised.
10 / 10
Accomodation within easy reach of Alton Towers
Closeness to Alton Towers
Comfortable lounge furniture - huge TV
Comfortable beds
Adequate cooking facilities
Nothing accomodation suited our purpose.
9 / 10
Highly recommended for Alton Towers family trips
Perfect location for a family trip to Alton Towers. Our trip was during a heat wave and host had very kindly left out a number of fans and portable AC units.
Bathroom and kitchen ideally suited for families
10 / 10
Beyond Happy
I recently had a fabulous stay at Mallory House and couldn't be happier with my experience.
From the moment I booked, Clare was incredibly prompt and helpful, making light work of getting everything sorted before arrival. Accessing the property was seamless, and I had no issues using the key safe to get inside.
When we arrived, the house was spotlessly clean and exactly as it appeared on Booking.com, which was fantastic to see. Shortly after arrival, Clare gave me a call to make sure everything was okay and to check whether there was anything else we needed. That level of customer care really stood out and made us feel very welcome.
The property itself was cozy, comfortable, and perfect for our family. The games room was a huge hit with the little one and provided plenty of entertainment throughout our stay.
Overall, I would happily stay at Mallory House again. The accommodation was excellent, and the customer service from Clare was second to none. Thank you ever so much for making our stay such an enjoyable one!
Closeness to Alton Towers
Comfortable lounge furniture - huge TV
Comfortable beds
Adequate cooking facilities
Nothing accomodation suited our purpose.
9 / 10Outstanding·Jul 2026
Perfect location for a family trip to Alton Towers. Our trip was during a heat wave and host had very kindly left out a number of fans and portable AC units.
Bathroom and kitchen ideally suited for families
10 / 10Outstanding·Jun 2026
I recently had a fabulous stay at Mallory House and couldn't be happier with my experience.
From the moment I booked, Clare was incredibly prompt and helpful, making light work of getting everything sorted before arrival. Accessing the property was seamless, and I had no issues using the key safe to get inside.
When we arrived, the house was spotlessly clean and exactly as it appeared on Booking.com, which was fantastic to see. Shortly after arrival, Clare gave me a call to make sure everything was okay and to check whether there was anything else we needed. That level of customer care really stood out and made us feel very welcome.
The property itself was cozy, comfortable, and perfect for our family. The games room was a huge hit with the little one and provided plenty of entertainment throughout our stay.
Overall, I would happily stay at Mallory House again. The accommodation was excellent, and the customer service from Clare was second to none. Thank you ever so much for making our stay such an enjoyable one!
Everything was perfect.
9 / 10Outstanding·May 2026
The Mallory House was the perfect base for our family trip to Alton Towers and the Peak District. The property was exceptionally clean, comfortable, and well maintained. It truly felt like a home away from home.
The house was very well equipped with everything we needed for our stay, including an air fryer, cooking utensils, fridge, washing machine, hair dryer, TV, and plenty of other essentials. The location was excellent, with easy access to local attractions, and the private parking was a great bonus.
Our toddler especially loved the play area, which made our stay even more enjoyable. Communication with the host was smooth from booking through to check-out, and the whole experience was hassle-free. We would happily stay here again.
Nothing significant to dislike. The only minor suggestion would be that the front and back gardens could have been trimmed before our arrival. We were fortunate to have beautiful weather throughout our stay and would have loved to spend even more time enjoying the outdoor space. Other than that, everything was excellent.
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Yes, parking is listed as an amenity at Mallory House 2BR 10 Minutes from Alton Towers with Parking. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Mallory House 2BR 10 Minutes from Alton Towers with Parking pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mallory House 2BR 10 Minutes from Alton Towers with Parking?
We found 12 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and balcony/terrace.
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Family friendly
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Staffordshire Moorlands District
Ratings and reviews
8.8 / 10
Excellent(12 Ratings)
100% verified reviews
10 / 10Outstanding·Aug 2026
Closeness to Alton Towers
Comfortable lounge furniture - huge TV
Comfortable beds
Adequate cooking facilities
Nothing accomodation suited our purpose.
9 / 10Outstanding·Jul 2026
Perfect location for a family trip to Alton Towers. Our trip was during a heat wave and host had very kindly left out a number of fans and portable AC units.
Bathroom and kitchen ideally suited for families
10 / 10Outstanding·Jun 2026
I recently had a fabulous stay at Mallory House and couldn't be happier with my experience.
From the moment I booked, Clare was incredibly prompt and helpful, making light work of getting everything sorted before arrival. Accessing the property was seamless, and I had no issues using the key safe to get inside.
When we arrived, the house was spotlessly clean and exactly as it appeared on Booking.com, which was fantastic to see. Shortly after arrival, Clare gave me a call to make sure everything was okay and to check whether there was anything else we needed. That level of customer care really stood out and made us feel very welcome.
The property itself was cozy, comfortable, and perfect for our family. The games room was a huge hit with the little one and provided plenty of entertainment throughout our stay.
Overall, I would happily stay at Mallory House again. The accommodation was excellent, and the customer service from Clare was second to none. Thank you ever so much for making our stay such an enjoyable one!
Everything was perfect.
9 / 10Outstanding·May 2026
The Mallory House was the perfect base for our family trip to Alton Towers and the Peak District. The property was exceptionally clean, comfortable, and well maintained. It truly felt like a home away from home.
The house was very well equipped with everything we needed for our stay, including an air fryer, cooking utensils, fridge, washing machine, hair dryer, TV, and plenty of other essentials. The location was excellent, with easy access to local attractions, and the private parking was a great bonus.
Our toddler especially loved the play area, which made our stay even more enjoyable. Communication with the host was smooth from booking through to check-out, and the whole experience was hassle-free. We would happily stay here again.
Nothing significant to dislike. The only minor suggestion would be that the front and back gardens could have been trimmed before our arrival. We were fortunate to have beautiful weather throughout our stay and would have loved to spend even more time enjoying the outdoor space. Other than that, everything was excellent.
$$$$
Top rated by guests
8.8Excellent
(12 Ratings)
"Closeness to Alton Towers
Comfortable lounge furniture - huge TV
Comfortable beds
Adequate cooking facilities"
Guests love it hereGuests give this property a top rating
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Staffordshire Moorlands District
About this house rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Family friendly
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this house?
Yes, parking is listed as an amenity at Mallory House 2BR 10 Minutes from Alton Towers with Parking. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is Mallory House 2BR 10 Minutes from Alton Towers with Parking pet friendly?
Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mallory House 2BR 10 Minutes from Alton Towers with Parking?
We found 12 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and balcony/terrace.
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