Hotel Feng, BW Signature Collection

Very impressed. Room was nice, clean, and had everything we needed. Breakfast was very good.

Nothing bad

Location

Advised Hot tub working and Showed in pictures. But not at all. That was the only thing wrong

Some of the upgrades. Place looks better on pictures though 🙂 Friendly staff Seemed clean

Drain flies Very shallow pool Too much bleach in hot tub Some very dated parts Breakfast was ok The view from the window Noisy at night, loud movie playing next door and stomping above

GOOD PARKING, REASONABLE GOOD ACCESS TO THE PROPERTY.

A FRIENDLY SMILE FROM THE MALE FRONT DESK AGENT DOES NOT MEAN THAT HE HAS PROFESSIONAL SKILLS. PAYING MY HOTEL BILL AT THE TIME OF THE CHECK IN RESULTED IN 3 TIMES THAT MY CREDIT CARD WAS DECLINED (I USED THE CARD JUST 20 MINUTES PRIOR AND PLENTY OF CREDIT WAS STILL ON THE CARD). THEREFORE, I USED ANOTHER CREDIT CARD AT LEAST TWICE, FROM A DIFFERENT BANK, WHICH WAS DECLINED. THEN WE USED MY PARTNERS CREDIT CARD TWICE WHICH WAS DECLINED. I SAID TO THE DESK AGENT THAT IT HAS TO BE THE TERMINAL MACHINE, HE SAID NO. I CALLED RIGHT ON THE SPOT MY CREDIT CARD COMPANY AND PUT IT ON SPEAKER THAT HE COULD LISTEN TO THE CONVERSATION. THE LADY FROM THE CREDIT COMPANY WAS STATING, THAT NO TRANSACTION HAVE BEEN SHOWN FOR THIS HOTEL FOR ANY AMOUNT. NOW AT THAT TIME, THE FRONT DESK AGENT SAID THAT HE CAN CHARGE THE AMOUNT USING HIS COMPUTER, AS HE HAD TAKEN MY CREDIT CARD NUMBER ALREADY AT THE TIME WE ARRIVED. AS SOON AS HE COMPLETED THE TRANSACTION ON HIS COMPUTER I RECEIVED AN EMAIL THAT THIS AMOUNT HAS BEEN CHARGE TO MY FIRST CREDIT CARD. THE QUESTION IS WHY DID I HAVE TO GO THROUGH THIS EMBARRASEMENT AND 45 MINUTES DELAY OF CHECKING IN? THE YOUNG FEMALE MANAGER CAME OUT TWICE, BUT DID NOT BOTHER TO HELP THIS DESK AGENT. AGAIN, COURTESY, PROFESSIONALISM AND COMMON SENSE (AFTER 3 DIFFERENT CREDIT CARDS WERE USED) COULD HAVE AVOIDED THIS. PLEASE REVIEW YOUR POLICY IN THIS MATTER. THANK YOU EACH DAY WAS THE SAME, THE CHOICE WAS FROM POTATOES, SAUSAGE, SCRAMBLED EGGS OR WAFFLES. FOR A SIGNATURE BEST WESTERN HOTEL THE EXPECTATION COULD HAVE BEEN MORE. HOWEVER, IT WAS OKAY AND THE BREAKFAST STAFF GAVE THEIR BEST TO KEEP EVERYTHING FILLED. THE MATTRESS (ROOM 207) WAS VERY WELL WORN. ANOTHER SIGN OF NOT KEEPING UP WITH THE NORMAL STANDARDS OF BEST WESTERN SIGNATURE HOTELS.