Hilton Garden Inn Cleveland Downtown
About this hotel
Situated in Cleveland Heights, this charming hotel for $83 per night is a fantastic choice for your next vacation. Directly across from Progressive Field, home of the Cleveland Guardians. this hotel is situated in the heart of Cleveland and features an indoor pool and WiFi.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Cleveland Heights, OH
Reviews
3.5/5.0
Average(533 Reviews)
100% verified reviews
4.0
Proximity to Progressive Field.
Employees were not friendly or helpful at all. Bathroom was dirty. Only had a half of a roll of toilet paper. When we asked the front desk for some along with shampoo, she acted like we were bothering her. Every time we walked by the desk they were on their cell phones and not paying attention to anything. Did not feel welcome there at all.
8.0
The bar/rest very nice, bed very comfortable
all nice
3.0
Location to the ballpark
Staff not communicating. Check in @ 3 got into room @5. Parking lot staff sleeping. Trash left in hallway with dirty towels.
8.0
Liked the location, pool & Hot Tub.
Bathroom sink drain was clogged, got repaired on the last day. Did not like to have to ask for more towels, Kleenex and toilet paper as rooms are not made up each day due to Covid-19. We would have liked a free hotel shuttle to the Browns football game.
7.0
Breakfast was good and the staff friendly
Could do with cleaning up the corridors like new carpets, and maybe get better bar staff
8.0
Great location to walk to the Cleveland Guardian's game and local restaurants. Clean and Comfortable.
Disappointed I had to pay for parking since I paid over $600 for two rooms.
4.0
Location to ballpark
Room was old. Noisy area (near highway). Pool had loud kids screaming and young children using hot tub.
3.0
Location was great.
Property is run down and not clean.
6.0
The rates almost tripled for the night we booked & with our room over the pool the chlorine smell was overwhelming
1.0
Nothing
I was charged for parking when I didn’t even have a vehicle when I was there. I kept calling for my refund.
6.0
No housekeeping service during a 4 day stay. For the price they charge, daily housekeeping should be expected. Otherwise, you're not really a hotel - you're just an overpriced Air bnb. Pool was open but hottub was closed the entire time.
10.0
Pam and her staff always do a great job!!!
9.0
It was clean
Had to pay for parking
5.0
The location was excellent
We never saw housekeeping. I had to go to the front desk to get my own toilet paper because there was none in the room. We had already used the last tissues. Also the small store was out of several snacks and drinks. When I asked about things, I was told it was a popular item and they were out. Two other guests were behind me and were told the same thing about two different items. It didn’t impact me, but on the second day of our stay the lobby was packed with guests waiting to get in their rooms. It was 4:30 and check in time was 3:00.
3.0
Location to progressive field and downtown area.
Cost compared to what it actually was. Breakfast you have to pay for. Wifi you have to pay for. Room was very small. Bathroom had a water leak from the ceiling in the shower. Wasn't the cleanest room but could have been better.
4.0
Room space
Pool always under maintenance
Horrible parking especially when you have to pay for it
No complimentary breakfast like other Hilton brands
Breakfast food was not worth the cost
You get 3 half pillows per bed. Essentially you’re getting a pillow and a half per bed
4.0
Very loud at night outside of hotel from buisness across street
8.0
it was close to the baseball stadium
how they said parking was $20 but they actually took out $50 for an inconvenience fee. we got the extra $30 back but it was $30 we could have used on our stay there
3.0
Location
Paying for parking, paying for breakfast, desk not clean ans old food in the fridge
8.0
walkable distance to playhouse square. very clean.
renovation happening during breakfast
7.0
Location from I90.
Back parking lot was neglected. Felt like it was low priority. People do care where they leave their cars so not a good first impression.
8.0
I love that you can actually park on site and in the parking lot with the hotel! Unlike most places downtown Cle! Room was clean! Loved that they have rooms you can stay with your pet, which sometimes you have to do.
Nothing really
8.0
the staff was very upbeat and helpful
the restaurant and bar were closed two of the four nights. once for being under staffed and once for lack of business. the employee locked the door in our face as we were trying to walk in.
7.0
Breakfast was good had made to order omelettes location was good for the game pool and hot tub
Room a little outdated carpet old
7.0
It was in a perfect location so we could walk everywhere! Very close to the stadium and lots of restaurants
1.0
Nothing really. Just the free wifi.
The receiptionist was not helpful he didn’t really know anything about his job. When I was booking I was not made aware of a 50$ deposit till I actually arrived.
8.0
The breakfast was listed as it would be $14 per person but they charged $18 that morning. Too expensive
4.0
Early breakfast time and the wait staff did an excellent job
The room was not the cleanest. Not enough bath towels. The pool room was cold and the hot tub was not working. We had to pay for handicap parking $20 per night.
5.0
Close to Downtown, if you drive or Uber there. Hotel needs some room updates.
The Hot Tub was broke, the help was great. The breakfast was mediocre at best. The TV is not that user friendly. Nothing to do in walking distance.
FAQs
How much does this hotel cost compared to others in Cleveland Heights?
The average price for a rental in Cleveland Heights is $106 per night. This rental is $23 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hilton Garden Inn Cleveland Downtown. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hilton Garden Inn Cleveland Downtown. Enjoy the water!
Is Hilton Garden Inn Cleveland Downtown pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hilton Garden Inn Cleveland Downtown?
We found 12 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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