Crowne Plaza Kitchener-Waterloo by IHG

Very clean and friendly staff

Kids amenities like the arcade and bowling were run down and in disrepair. Over 10 arcade machines and most were broke and the other took your money and didn’t work Definitely a huge disappointment The bowling was $12 for an hour and worked for maybe 10 minutes Kids were extremely disappointed We were 1 adult and 2 children. The over $300 room only included breakfast for 2. I had to pay $22 for the third person to eat

Location. Very helpful and polite staff. Very good breakfast.

Parking a little awkward and tight to get into with a pickup truck, and entrance gate not positioned for ease of using the parking card; had to exit the vehicle to reach the scanner. Also no elevator in parking garage so when leaving had to carry luggage up and down stairs (and front circle was occupied by a few cars so could not load luggage there). Not many luggage carts available most of the time)

Breakfast was fantastic! Staff very friendly and accommodating. Central location to what we were doing.

Little freezer top for ice packs for journey home. More than 2 coffee pods for morning(4) preferably and 2 complimentary bottles of water in the room.

When there was a problem staff helped out

My first room was a mess, located directly over the stage for a loud event, in which the setup even the day before and morning of stopped us from resting. In the room there was a loud constant buzz from the fridge, and the air conditioner was very loud turning on and off and couldn't be set to just stay on, leaving a loud, warm and disruptive sleep. On top of all that, the supplied hair drier given by the hotel blew the fuse in the room TWICE leaving me in the dark and needing to visit the front desk. After the first night stay, I was able to switch to a better room that did not have those problems, which was a great improvement.