Hotel in Gatlinburg, TN
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Located right outside Great Smoky Mountains National Park, this hotel is located in Gatlinburg and features a multi-level indoor pool and a full-service convention center. Free WiFi is available in public areas.
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Ski in/Ski out
Garden
Laundry services
Accessible Parking
Fireplace
Family friendly
Safe
Toilet with grab rails
Accessible by lift
Contactless check-in/out
Cleaning products
Map of Gatlinburg, TN
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Well maintained. Had an upscale feel.
Breakfast wasn’t included with room rate.
8 / 10Excellent·Aug 2026
Good
Nothing
8 / 10Excellent·Aug 2026
We did not know we had breakfast wish somebody told us .
Poor communication at check in desk
6 / 10Average·Sep 2026
The location, the pool area, the outdoor areas, the staff, pet, friendly, hotel, and breakfast.
The hotel appeared due for a remodel and updated.
The AC struggled… Our room did not get below 71° the first night with the thermostat set on 64°. I called the front desk and had maintenance check it out. We were told it was a combination of being on the 12th floor (heat rises) and the sun hitting the windows of our room as it set. We cancelled the 3rd night and checked out early.
Shower appeared to be updated… but water handle fell off multiple times and the glass shower door would not stay closed and opened multiple times during showers and wet the floor so then we had to dry it.
It wasn’t terrible by any means, but it definitely didn’t meet the expectations. I had set as I have always seen the hotel and look forward to staying there.
$$$$
Top rated by guests
8.6Excellent
(975 Ratings)
"Well maintained. Had an upscale feel."
Verified guestDon't miss out! Price and availability may change
