AC Hotel by Marriott Boston Cambridge

Cleanliness and size of room

Long line at check in and lack of space to leave car while checking in

It’s easy to get to from NY

It’s kinda gloomy…

The room was spacious and clean. The beds were comfortable. The breakfast was good. We particularly like one of the senor staff in the restaurant. He alwasy came to greet us as soon as we got in, and he explained the menu items and how it worked. The young man worked at the reception destk was very friendly and I enjoyed his giggling. The hotel is conveniently located near a train station. It was hard to walk to the hotel from the station when we arrived, as it was dark and raining. We took an Uber instead. However on the second day, a staff showed us the way, it became very easy to walk to the station.

Other than the senior gentleman in the restaurant who was alway attentive to all the guests, other staff were not so much helpful. The younglady looked at her cell phone in the kitchen and she was not bothered to come out and greet the guests. We had to make an effort to get her attention if we needed to order some menu items.

Property is clean and beautiful. Not easy to get to. It is right off the highway but can be confusing navigating around the grounds.

They charge for parking, bait and switch hotel, very limited menu in restaurant, closed for dinner on Halloween and wasnt aware, staffing issue last minute and this hotel is miles from town so no dinner apparently, no room service. We were charged for breakfast that we didnt go to so someone can just give a room # to purchase. No ID checked!! No trash bags in cans in room. Ice machine not working both times we stayed. Just didnt find the staff very accommodating. Why is breakfast over at ten am? People sleep in on vacation. Hotel seemed pretty empty both times we went.