Hilton Garden Inn Medford

Nice hotel close to Medford medical offices. I needed to walk rather than drive to hotel from retina clinic with dilated eyes and it was an easy walk. Night staff was ok. Morning staff was exceedingly helpful.

I booked with Booking.com. A week before my trip I changed my reservation from Wednesday to Thursday same week. The hotel confirmed but then charged me for a "no show" for Wednesday in addition to Thursday. They didn't have my reservation for Thursday but luckily had a room available. The night desk person said it was Booking.com's problem and to ask them for a refund. The morning person saw that it wasn't my fault and the hotel refunded my money. He was very empathetic and helpful. I got a refund in about 5 days.

We liked everything and a special shout out to Barbara th waitress in the restaurant

Nothing I can think of

Clean and comfortable located near medical facilities with easy access from I-5. Overall a good value and very nice that there is a restaurant and bar on site. Super friendly and efficient staff.

Just a tiny bit of freeway noise.

Staff was friendly

Chlorine smell in the lobby and hall - crazy. If you have chlorine sensitivity - stay away from this place. Company is too cheap to get decent chairs for its night shift - employees visibly uncomfortable with that. Way overpriced for the offering. Pool seriously needs to be better insulated from the public areas.