Hotel in China
5-Star Hotel
Reasons to book
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this hotel
Sheraton Harbin Xiangfang Hotel is set in the core area of east Harbin, next to east Harbin Wanda Plaza in the CBD Central District, integrating culture and leisure, indoor entertainment, commercial retail, large shopping malls, office buildings and .
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
WiFi/Internet
Shared living spaces
Laundry services
Sauna
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Housekeeping available
Cleaning products
Map of China
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Aug 2022
The booking experience at the Sheraton online was easy and straightforward, however the outbreak of CV 19 the day before we were due to arrive caused a number of cities to be closed. We called the hotel to ask if there were any issues and they told us that guests would not be able to leave the hotel or exit Harbin which we couldn't accept due to commitments in Dalian today. Regrettably this meant we had to cancel the booking as although your site shows the location as a bit far from the city centre , its actually very good if people are travelling the next day as in our case.
I would like to bring two points to your attention:
1 We chose the hotel because of the free cancellation policy stated on the booking confirmation, so I was surprised to see the full charge mentioned, however the hotel has not requested payment from us.
2. Many hotels and other businesses in China claim to speak English but don't have this service available when called as was the case with the hotel. Fortunately my wife is Chinese which averted the problem, but if the travel information had been misunderstood, we would have been locked into Harbin until normal travel is allowed.
3. We did receive a reply from the hotel in writing with reference to the CV19 restrictions but this was very non committal in relation to whether or not there was a lockin situation. Our decision to cancel was made after a staff member told us that visitors would have to remain within the hotel and abide by whatever regulations were in force, In our case not being able to leave would have had considerable knock on implications.
Not applicable on this occasion as we were unable to stay, we generally enjoy the hospitality offered by this group. Please note that some questions like whether the property met our expectations were not applicable in this case. Generally we are very satisfied with Sheraton hotels.
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6Average
(1 Rating)
"The booking experience at the Sheraton online was easy and straightforward, however the outbreak of CV 19 the day before we were due to arrive caused a number of cities to be closed. We called the hot..."
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