Hotel in Southern Province
5-Star Hotel
Reasons to book
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this hotel
Nestled along the sun-kissed southwest coast of Sri Lanka, EKHO Surf Bentota is an invitation to a paradisiacal haven.
Amenities
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Private beach access
Beach access
Garden
Laundry services
Sauna
Accessible Parking
Beach front
Outdoor Cooking
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Southern Province
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Sep 2026
Very nice staff, got free upgrade. Kanchana, heshani and sammani were very helpfull.
10 / 10Outstanding·Sep 2026
Good staff , free upgrade was given to the highest categegory surf pool room , free fruit was given .
Kanchana , Malisha ans Amaya were exceptionally helpful and friendly .
9 / 10Outstanding·Aug 2026
The location is good, if you travelling by train then the train stop is literally a stone throw away, some good restaurants right outside the hotel give you some option to choose from. The garden and the pool is sufficient to spent time outdoor, rooms u need only to crash.
6 / 10Average·Apr 2026
The hotel grounds are well maintained and visually appealing, and the beachfront itself is lovely (although there is some visible rubbish, but that is just positioning of the ocean). The room was comfortable overall, and dinner was good with breakfast offering a decent selection.
The standout staff were housekeeping and the grounds team. They were consistently friendly, hardworking, and proactive in greeting guests and checking in with how your day was going. The omelette chef at breakfast was also excellent and good banter.
Unfortunately, the overall experience was disappointing, largely due to poor organisation and lack of service from customer-facing staff.
Activities advertised were not delivered. Water aerobics and bocce were both listed but did not run on either day. When I tried to locate the water aerobics, there was no staff present at either pool. After asking multiple staff members, I was eventually told it wasn’t running that day — with no apology or explanation. If activities aren’t running, they should not be advertised.
Basic hotel processes were unclear. We were given towel cards but there was no signage or clear location to exchange them. The layout of the hotel is also quite non-intuitive, which adds to the confusion.
Service in restaurants was inconsistent and frustrating. We were told we could order dessert à la carte in the main restaurant, only to then be told by another staff member that we had to leave unless we were having the buffet. We were redirected to the café, where options were even more limited, and then told to go back to the restaurant again. In the end, we gave up and ordered externally, which is not what you expect at a hotel of this level.
Staff generally appeared disengaged and uninterested, particularly in guest-facing roles. There were often multiple staff present but not actively assisting guests. At check-out, staff insisted I scan a QR code to leave a “good review” and then asked me to prove I had submitted one, which felt inappropriate and uncomfortable.
The spa experience was below average and overpriced. The treatment quality was poor, and at times it felt like the therapist was distracted as she would only use one hand. There was also a large spider in the treatment room, which, while understandable in this environment, could have been addressed before guests noticed.
The hotel itself feels somewhat dated internally, and while the room was fine, the shower clearly needs maintenance.
$$$$
7.8Good
(597 Ratings)
"Very nice staff, got free upgrade. Kanchana, heshani and sammani were very helpfull."
Verified guestDon't miss out! Price and availability may change
