Hotel in Merida
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
This 18th century hacienda has been converted into a small luxury hotel with outdoor swimming pool and spa. It is just 2 minutes’ drive from Mexican Federal Highway 281. Some rooms have iPod docking stations.
Amenities
Business facilities
Shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Bar
Spa
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Laundry services
Sauna
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Merida
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Aug 2026
Nice hotel, thoughtful restoration, good spa and very nice spa staff
Given the price we paid was well above the average some areas for improvement
1. Staff in the breakfast service seem very annoyed when asked for a coffee or questions about the menu - they were not as attentive as in most Mexico and somewhat bothered to provide napkins, cutlery or help with simple questions during the breakfast service
2. They did not take the credit card at check in - platinum card was handed to them - and had challenges with the billing and payment system - they kept chasing every bill as if it was a 2 star hotel versus just managing the payment in smarter way - we had a breakfast waiter arrived to the pool seeking a bill on day 2
3. Very very very expensive breakfast for Mexico. Over $40 for a couple is crazy
4. The pool opens late and closes early - the service in the pools seems as challenging as the breakfast service
5. Construction everywhere not the most luxury experience
6. Main rooms are very dark - barely get to see light
8 / 10Excellent·Aug 2026
I loved the nature and rooms spread out.
The entry to property is really bad, alot of billboards before arriving at entrance of property.
Also no umbrella’s at pool.
10 / 10Outstanding·Jul 2026
Excellent service, clean rooms, the photos matched the experience and plenty of amenities. The team was very friendly and I wish we could tell them again thank you.
Nothing.
5 / 10·Apr 2026
Nice and comfortable rooms. However, our first room had a musty smell.
Our key advice to management is not to mix two things: Either organize wedding parties or be a 5-star hotel that welcomes guests who do not choose to party and choose peace and quiet as the Hacienda communicates on their website. A crowd of 170 partying guests flooded the hotel and took away all the peace and quiet. During our dinner on the restaurant's beautiful rustic terrace, we were suddenly surrounded by a standing reception and could no longer hold a conversation. The next day, the beautiful swimming pool was transformed into a mega pool party. So much for our hopes of enjoying a peaceful three days at this hacienda. We learned from the otherwise very friendly staff that many parties are organized on the estate, involving the hotel guests and the hustle and bustle of these parties...
$$$$
Top rated by guests
8.5Excellent
(268 Ratings)
"Excellent service, clean rooms, the photos matched the experience and plenty of amenities. The team was very friendly and I wish we could tell them again thank you."
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