L’hospitalité, le personnel est adorable!

Rien

Tout était parfait, les piscines le personnel, l'infrastructure énorme.. le cadre idyllique donc presque tout !!

La connexion Wifi, certaine activité (dart) manque d'ambiance et d'animation !!!!!! :-((((((((((((((

- Everything was extremely well maintained and clean. - Our housekeeper, Fady, was fantastic, and made beautiful animals using the towels in our room, which our children really enjoyed. - Good buffet for all three meals daily. Pasta station at lunchtime was a particular highlight, and shoutout for Saïd who made delicious scrambled eggs every day. - Lovely pools - we had a swim-up room, which was brilliant for our two young children as it was out of direct sunlight in the afternoon.

- Check-in / check-out was the worst I’ve ever experienced in a hotel. I had ordered a car to bring us to the hotel from the airport which didn’t arrive despite having received email confirmation in advance that the car would be waiting for us - only after I called the hotel did they send the car to collect us having waited for 45 minutes. - While the hotel was extremely busy during our stay, the atmosphere was not welcoming when we arrived and we had to wait until well after the standard check-in time before our room was ready. - I had ordered a car to take us back to the airport after check-out, and despite checking with reception in advance that the car would be ready for us (given our challenging arrival), we still departed over 30 mins late and were concerned we’d miss our flight. - The lack of welcoming atmosphere at check-in/check-out was entirely down to the staff on reception whose solution to every problem seemed to be to tell us to speak to someone else. While other staff around the hotel during our stay deliberately went out of their way to make our holiday more enjoyable, we found the staff on reception extremely abrupt, not cheerful, and generally disinterested in answering our queries. I wonder if this is a function of how busy they were, but given that the customer’s first and last experience of the hotel is generally in reception, I think considerably more effort could be made to improve the welcome for new guests in particular. Despite my long rant above, we really did have a wonderful overall stay, just with very disappointing start and finish!

Jaz Aquamarine isn't just a holiday spot—it's a realm of comfort, warmth, and endless adventure. With exceptional amenities, attentive service, outstanding staff, vibrant energy, it's the perfect place to create lasting memories that will be treasured forever. Every time we visit, we can't wait to be back again.

Sehr saubere Hotelanlage und sehr freundliches Personal.

Zu viele Menschen beim Frühstücken und Abendessen. Für meinen Geschmack ist die Anlage zu groß. Zum schwimmen im Meer muss man zu weit im Wasser laufen.

Very well kept resort with friendly staff. Good food selection. Nice water slides. It covers a large area, so walks can be long.

Fairly loud music during the day. Breakfast felt really crowded. I had emailed twice upfront to request a room close to other guests who had arrived earlier - this couldn't be fulfilled and my email was only responded to after we had already departed.

Es gab viel Auswahl beim Essen und gute Qualität. Das Hotel bietet schöne Pool Anlagen und Wasserrutschen , sehr zu empfehlen mit Kindern. Es gibt aber auch ein Pool nur für Erwachsene, wo es dann auch ruhiger ist. Also ist für jeden etwas dabei. Sehr schöne Hotel Anlage, mit viel grün, Palmen und Blumen , gute Animation.

Das man nicht im Meer schwimmen gehen konnte, weil es in Strandnähe nicht tief genug war und es kein Steg gab, um ins tiefe Wasser zu gelangen, denn es war schon mehrere 100 Meter entfernt.

Worst stay in Egypt Check in was quick, I did ask for a room close to the lobby and main restaurant as I have keen problem and can’t walk without rest, been given the most remote room in the hotel (5 minutes walk to the main restaurant) dispute the fact that the front office manager promise a room with a beautiful view, the room has no view at all. Did wake up early mooring, around 7:20 went to the pool bar asking for a coffee the waiter refused to serve a coffee and the reason was that they start serving drinks at 10 AM, I agreed and start working on my computer waiting till 10 to get my coffee, at 8:20 Am a pretty girl turn up asking for coffee and was surprised that she get her coffee in less than 20 second, this act is a pure discrimination against sex, unprofessional and unacceptable special in such big hotel. Had much dinner (lots of variety, good quality food) went to watch the evening show, the seating area are too small for such big hotel with too high room capacity. Small number of waiters serving a big number of guests so the waiters had to run up and down to be able to serve all that number. One of the waiters named Atif is super active, carrying a try full of drinks and move between guest’s seats like he is performing an acrobatic show, there was a risk of him accidental drop the tray on top of head, politely I did ask his manger to ask him not to come to close to me as he can he access to the other guest seats and serve them without passing next to me. The waiter refused to comply with his manger request and he insisted to use same way as he did before so I had to ask him myself not to come to close to me and the surprise was instead of him talk to me nicely he was aggressive, very loud and even he signals that he is ready for a fight, I was shocked for that behavior from a worker in such famous hotel Egypt. Did ask for the duty manger to complaint, the manger arrived after 45 minutes and after 20 minutes me explaining what happened no action been take