Clean, spacious enough for family of 4, and close walking distance from Gora station. A cafe camp was across the street for early morning coffee.

Pricey

Dining, Onsen and tub on Balcony

Supply of Wines. many of the items on wine list were unavailable [reflection of th basic japanese clientel base] Bar was not available after dinner if one chose the second sitting for dinner.

Great, tasty, filling breakfast

Good location. Nice staff. The food is excellent.

There was no Wi-Fi in our room. We found dead sects on the balcony. So, the internet connection and the cleanliness.

Staff were nice. Understaffed. Private Hot spring in room was good but needs English instructions for first time visitors.

Rooms are very old and had a musty smell. Facility needs a major renovation. Still uses manual locks so you can lock yourself out if you leave your key in the room. Wifi connection is not good. Could connect at all. Very strict eating schedules. The private tub in room is very old. Was not a good value for the price we paid.

I stayed in a Western room with a large bath. This was wonderful! The room was lovely and big! I enjoyed the different Yukata to chose from to wear at the hotel. There is a footbath at the bar where you can enjoy a free drink - this was lovely! Breakfast was traditional. The public onsen facilities were enjoyable - an inside and outside bath. The front desk staff were very helpful. The room was clean as expected. Great location to take the funicular up and head to Mount Fuji and nearby places. Hakone open air museum only a stop away - definitely worth the trip!

:) would have stayed longer in this place

Very close to Gora station and easy to walk to everything, the public onsen was very nice, free drink with a foot bath was a nice touch, very helpful staff, room was big and the balcony onsen was nice too. Breakfast was amazing.

Price is maybe a bit high, but I think that's normal for this area and you get a free public onsen too, so it's not terrible.

Everything, the hotel was beautiful. Rooms were big, beds were comfortable and the private foot bath and onsen pool were fantastic. The public onsen on site was also really good. The food great and staff helpful and friendly