Rooms were great we had a room with our own private onsen it is more expensive than other rooms but definitely worth it

El personal es súper amable. Siempre atento a cualquier cosa que hayamos podido requerir. Nos ayudaría a reservar un restaurante de cena kaiseki fantástico. El onsen probado es maravilloso. Y el desayuno kaiseki del Hyoseki (restaurante del alojamiento) es excelente. Una experiencia auténtica

Nada

We stayed at a villa that was further away from the construction site (they are currently building new cabins/ villas), so we didn't experience any noise at all. And the hotel informed us about the construction that's underway at the time of booking as well as in several follow emails. The private Onsen experience is top-notch and very relaxing. Villas are providing expansive room for 2 adults. The place is extremely clean and well-maintained.

During our recent stay at the Villa, we experienced both conveniences and challenges that are worth noting. Firstly, the hotel enforces a strict check-in time of 3 PM and a check-out time of 11 AM. For travelers who prefer a more relaxed schedule, this is an important consideration. The hotel is located about 30 minutes north of Yumato Station, accessible via public bus or taxi. Unfortunately, there were no clear instructions provided on how to navigate to the property, which led to some initial confusion. Future guests would benefit from detailed directions being included in the booking confirmation. Communication posed a significant challenge during our stay. The staff’s limited proficiency in English made it difficult for us to check in smoothly, interact with restaurant personnel, and store our luggage at check-out. Additionally, finding information on how to explore the local area was a struggle, though we did enjoy the onsite Onsen, which became a highlight of our visit. Dining options at the Villa cater primarily to fans of traditional Japanese cuisine, specifically kaiseki meals. If this isn't to your taste, options are limited both onsite and in the vicinity. Although we had read that in-room breakfast was possible, our request was declined—possibly due to a misunderstanding caused by the language barrier. Overall, while the Villa offers a unique experience reflective of its locale, better communication and guest support could enhance the stay tremendously. This destination is ideal for those looking to immerse themselves in local culture and cuisine, and who are prepared for a rustic adventure rather than a conventional tourist experience.

Amazing staff, fantastic rooms, good b/fast

Villa, private onsen, pick up and drop off service via car, very nice staff

Room was very hot. Staff found our requests to top sheet and some questions difficult to understand. They tried hard. Not enough food options for breakfast. It was very expensive. I expected more for the price but it was still lovely

As a cabin crew, I'm used to travel and go to different hôtels around the world 20 nights per months.. From 1 to 5 stars, so far this one is one of the best I went to. Staff are respectful and kind, making you feel peaceful and at home. They immediately do the task when you ask so you don't have to wait to have the onsen at a higher temperature for exemple. In 1 min it's done and someone is coming. This is very appreciable. They come to pick you up at the bus station. You have a welcoming drink of your choice. Place is amazing, in the forest. You really feel like a peaceful atmosphère. There are everything you need in the room like dyson hairdryer, scrunchie, face cream and cleaning... Plus Staff are so dedicated that pyjamas and shoes for outside and inside are also choose in your size. (Depending female and male). I like the detail-oriented and this hôtel is very good in it. The appartement is comfy and cosy. 4 stars hôtel so far.

Depending on your plans for the day, only the bus is available near the hotel. So if you want to explore or go to different restaurants, it takes a little bit longer. But the bus does the job. It takes you to more major places to visit. However, if its to rest, it's ok. Also the check out is at 11am.. and not 1min more. For occidental people who likes to take their time it's a little bit confusing when someone is knocking at your door to tell you its time. But I think it's just a question of a different culture and that Japanese are maybe more respectful of the rules in this side.

Incredibly beautiful accommodation, very relaxing and needed after a crazy few days in Tokyo!

That we only had one night! Could have stayed much longer.

Where do we even start? The villa was spacious and quiet, with everything we would need. If I had to nitpick, the wifi could be better, but as we were in the mountains and wanted to relax, It did not bother us much. The in-room onsen was fabulous. We used it every day. The morning coffee in the cafe. Great for a quiet morning with a book and a nice latte.The kaiseki in Ryotei Tawaraishi was sublime. Both experiences were very different but thoroughly enjoyable. We would book this again when we come back to Hakone.Four thumbs up!