Secrets Mirabel Cancún Resort & Spa - Adults Only - New Spa now open!

I loved the restaurants and service at the pool. The rooms are soooo nice! Everyone was very friendly.

On the balcony, the chairs need an ottoman, or they need to be lounges. A walk up taco bar would have been great. Maybe some more music, at the prefferred pool and sky bar. Got a little confused finding my way around, the decor was similar in every building. Sometimes service at the restaurants was a little slow.

Secrets Mirabel had by far the best customer service and the most pleasant staff of any resort I've been to. The lunch buffet and dinners were great. The place is beautiful and the food is great, but the staff is what sets it apart. The resort being at 45% capacity during our stay contributed to our experience. It's really nice to not have to wait in lines or jockey for seats.

Nothing was bad. The daily outside food options could be better. I had to leave.

Everything

Nothing

First impression of the hotel is stunning and beautiful, it's open and well styled. The cookies and candy/sweet station in the lobby are a nice touch as you pass through daily.

The hotel staff are lacking experience, it's a soft opening from November, but wait times at restaurants for a table and then for the food were excessive. You could easily spend 1-2 hours just waiting on a simple mixed green salad, no drinks refreshed (we had 1 drink topped up in our entire 5 night stay) or bread offered even with a bread plate and butter knife sitting on the table when seated. Portion sizes at dinner are very small "fine dining" portions, so if you skip lunch, be prepared to order multiple mains and be stared at like you're a glutton. Example dinner...Starter: 1 small empanada, main course: 1 taco with 2-3 shrimp inside (u26/30). We asked for a 2nd taco because we had not eaten all day due to a tour, and got looked at and questioned why we wanted another. We enjoyed the welcome drink, grapefruit juice and prosecco, upon arrival. We asked for another while at dinner the evening we arrived and were made to feel like a hinderance. The staff had no idea what the drink was, the bartender ended up calling over 5 separate staff and taking a trip to the lobby to speak with reception, then returned to us with a shot glass of grapefruit juice and told us "we got this from the front, that's all". We then had to divide the shot glass of juice between us, pouring it ourselves. For an "Unlimited Luxury" hotel, grapefruit juice was not the thing we expected to make us feel like we were asking too much, especially when it's abundantly displayed by the front doors. Two days during our stay, the hotel ran out of beach towels. We asked several staff members for a towel when all the boxes/loungers were empty, and were told "just look". I explained that we checked every single box around the pools and would appreciate if they can inquire if more are being put out.